Operations Supervisor

Teleperformance (TP)

2 - 5 years

5 - 9 Lacs

gurugram

Posted:3 days ago| Platform:

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Skills Required

operations bpo operations management customer experience management data analysis tools data analysis customer service analytical skills customer support customer satisfaction compliance crm customer experience communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Operations Supervisor to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience and a strong background in operations management, preferably in a customer service or BPO environment.

Roles and Responsibility

Supervise and coordinate daily operations activities to ensure efficiency and productivity.
Develop and implement process improvements to increase quality and reduce costs.
Manage and train a team of customer support representatives to achieve high levels of customer satisfaction.
Monitor and analyze key performance indicators to identify areas for improvement.
Collaborate with other departments to resolve issues and improve overall business performance.
Ensure compliance with company policies and procedures.

Job Requirements

Proven experience in operations management, preferably in a customer service or BPO environment.
Strong leadership and communication skills are essential.
Ability to work in a fast-paced environment and adapt to changing priorities.
Excellent problem-solving and analytical skills are required.
Experience with CRM software and data analysis tools is preferred.
Strong attention to detail and ability to multitask.

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