Operations Specialist

Job Title: Operations Specialist

Role Overview:

The Operations Specialist will play a critical role in managing operational processes, ensuring compliance with energy industry regulations, and driving continuous improvement across systems and workflows. This role requires strong analytical skills, stakeholder coordination, and the ability to bridge operational execution with compliance, audits, and system enhancements.

Key Responsibilities

1. Energy Industry & Compliance

• Maintain up-to-date knowledge of

  energy regulations, policies, and quality standards

  .
• Ensure all processes and operations adhere to compliance frameworks and industry best practices.

2. Customer & Frontend Journey Management

• Understand and enhance the

  frontend and agent journey

  , identifying opportunities to improve efficiency and customer experience.
• Collaborate with

  cross-functional teams

  to refine processes and deliver seamless customer interactions.

3. Audit & Process Improvement

• Lead

  Audit the Auditor task

  to ensure accuracy, compliance, and accountability within QA processes.
• Perform

  non-sales analysis

  and

  post-hog audits

  in collaboration with QA and senior analysts.
• Document issues, recommend improvements, and drive process enhancements.

4. Operations & Change Management

• Manage operational processes and ensure smooth execution of changes.
• Conduct

  UAT

  for new energy offers and system enhancements, ensuring readiness for market launch.

6. Industry Insights & Market Research

• Conduct

  market research and competitor analysis

  on retailer processes and customer journeys.
• Provide

  insights and recommendations

  to support decision-making, product enhancements, and strategic initiatives.

Skills & Qualifications:

• Bachelors degree in operations, Business, or related discipline.
• 2–4 years of experience in

  operations support, business analysis, or process management

  .
• Strong analytical and auditing skills with experience in dashboards and system management.
• Excellent communication, stakeholder management, and analytical skills.