Operations Manager/Office Manager

Role Overview

The Operations Coordinator will be responsible for administering and supervising the day-to-day functioning of offshore teams handling various insurance operations. This role acts as the primary point of contact between the UAE Insurance Company and the offshore teams, ensuring smooth delivery, compliance with agreed standards, and efficient communication.

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Key Responsibilities

• Operations Oversight
• Supervise the functioning of outsourced departments including:
• Medical underwriting and claims
• Motor underwriting and claims
• Marine, general accident, and property underwriting and claims
• Legal support
• Compliance support
• Accounting and finance assistance
• Ensure smooth workflow and timely delivery of assigned tasks.
• Team Management
• Monitor attendance, productivity, and discipline of offshore staff.
• Act as a mentor and escalation point for all team members.
• Coordinate cross-departmental tasks and resolve bottlenecks.
• Client Relationship
• Act as the single point of contact between the UAE Insurance Company and offshore teams.
• Facilitate clear communication, reporting, and updates to client management.
• Handle queries, clarifications, and feedback from the client.
• Compliance & Quality Control
• Ensure adherence to client’s compliance standards, policies, and procedures.
• Review accuracy and quality of outputs before submission.
• Support compliance and audit requirements as needed.
• Administration & Reporting
• Maintain attendance and performance records.
• Prepare regular progress reports, MIS, and performance dashboards for client management.
• Support HR in onboarding, training, and capacity planning of offshore staff.

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Qualifications & Skills Required

• Graduate / Postgraduate in Business Administration, Insurance, or related field.
• Minimum 5+ years of experience in insurance operations, preferably across multiple lines of business (medical, motor, property, marine, etc.).
• Strong understanding of underwriting, claims, compliance, and accounting processes in the insurance sector.
• Excellent communication and coordination skills to manage cross-border relationships.
• Strong leadership skills with ability to supervise a diverse offshore team.
• Proficiency in MS Office, reporting tools, and familiarity with insurance software systems.

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Key Attributes

• Strong organizational and multitasking ability.
• High integrity and ethical standards.
• Problem-solving and conflict resolution skills.
• Ability to work independently while ensuring team productivity.

Job Type: Full-time

Pay: ₹70,000.00 - ₹100,000.00 per month