Operations Manager

About YMGrad

300,000+ students

*On-site (Okhla Phase 2) | Full-time | Monday–Saturday (9 AM – 6 PM)

*Salary: Up to ₹4 LPA

*Experience: 1 to 5 years.

Role Overview

Operations Manager

*While domain-specific guidance will be provided, you must demonstrate strong leadership, discipline, excellent English (both verbal and written) communication, and process management.

Key Responsibilities

Operations Leadership

• Manage and oversee multiple student and professional cases at once, ensuring prioritization and timely progress.
• Maintain operational excellence across all workflows, ensuring accuracy, consistency, and smooth execution.
• Coordinate with cross-functional teams to keep every case on track and resolve bottlenecks proactively.

Admissions & Visa Support

• Oversee core admissions processes, including:
• Profile evaluation
• University shortlisting
• Interview preparation
• Support professionals applying for EB-1, O-1, NIW, and other merit-based visa categories by ensuring documentation and processes are handled smoothly.

Research and Writing Support

• Lead and contribute to research writing tasks, including:
• Structuring academic or professional content.
• Preparing documents for publication readiness.

Client Management

• Maintain clear, consistent communication with clients to ensure excellent relationships and satisfaction.
• Ensure client expectations are managed effectively, and deliverables are met within deadlines.

Who should apply?

• Master’s degree in any discipline.
• Excellent English communication skills (spoken and written).
• Proven ability to multitask and manage multiple ongoing cases with high accuracy.
• Strong process-oriented mindset with a close attention to detail.
• Fast learner with the ability to take initiative and lead without constant supervision.
• Prior experience in admissions, visa consulting, research writing, or operations management is a plus.