Operations Manager

Supervise daily operations across all bakery outlets,cafés & production unit.

Coordinate with the Central Production Unit for inventory, quality, and dispatch

Ensure each outlet and café adheres to company SOPs, hygiene, and service standards

Monitor outlet-wise sales, wastage, and customer satisfaction metrics

Team Leadership

Manage and support Outlet Managers, Café Managers, and the Production Head

Recruit, train, and schedule staff across departments

Conduct regular performance reviews and team meetings

Inventory & Logistics

Ensure timely replenishment of raw materials and finished goods from the central unit

Approve and monitor inventory procurement and usage

Minimize waste and pilferage with strict checks

Process & Quality Control

Enforce consistency in product quality, portion sizes, and presentation

Regular audits of hygiene, safety, and service standards at all locations

Standardize procedures across all units and update documentation

Sales & Customer Experience

Analyze sales reports to identify trends and improve performance

Support marketing efforts by coordinating offers, events, or promotions

Ensure top-tier customer service across all touchpoints

Reporting & Communication

Submit weekly reports on performance, sales, operations, and issues

Liaise with the Founder for strategic planning and new initiatives

Communicate clearly with vendors, suppliers, and team leads

Required Skills & Qualifications

3–5 years of experience in multi-location F&B or retail operations

Strong leadership and team management experience

Excellent organizational, analytical, and decision-making skills

Familiarity with bakery or café operations is a strong advantage

Key Traits

Ownership mindset and accountability

Proactive problem solver

Excellent communicator

High attention to detail

Calm under pressure

Job Type: Full-time

Pay: ₹30,000.00 - ₹52,683.75 per month

Benefits:

• Food provided
• Paid time off

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person