Operations Manager

Job Title: Operations Manager – RUMI Fine Fragrances

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About RUMI – Fine Fragrances

Role: Operations Manager

What You’ll Own

Key Responsibilities

• Set up and manage 3PL warehousing and logistics partners across regions.
• Ensure every order ships in full, on time, every time — no excuses.
• Own the entire order-to-delivery pipeline for D2C and marketplace channels.
• Build SOPs, define SLAs, and ensure compliance across all fulfilment partners.
• Track daily dispatches, returns, RTOs, and logistics performance to minimise errors and delays.
• Manage inventory accuracy, stock reconciliations, and forecasting.
• Coordinate with production, procurement, and the D2C team for smooth flow of goods.
• Drive continuous improvement — reduce costs, reduce errors, improve speed.
• Handle quality checks, packaging standards, and operational hygiene.
• Set up dashboards and review metrics regularly to identify gaps and implement fixes.
  

What Makes You a Great Fit

• 4–5 years of experience in operations, supply chain, warehousing, or fulfilment for a D2C or FMCG brand.
• Experience working with 3PL partners is a must.
• You’re proactive, structured, and obsessed with operational excellence.
• Strong problem-solving skills and a comfort with numbers, systems, and tools.
• Ability to thrive in a fast-paced, zero-bureaucracy startup environment.
• Bias for action — you get things done, even if you have to figure it out along the way.
• Passion for building reliable, scalable systems from scratch.
  

What You’ll Get

• The chance to build the operational foundation of a global luxury brand.
• High ownership and autonomy with direct, visible impact.
• A culture of speed, honesty, and creativity.
• A team that works hard, learns fast, and has a lot of fun doing it.