Associate - ORM

Job Description

We are seeking an enthusiastic and detail-oriented Associate ORM to join our team. This internship offers an exciting opportunity to learn and develop key skills in digital reputation management, content moderation, social media monitoring, and crisis management. The ORM Intern will work closely with the ORM team to support strategies aimed at improving the brands online presence and addressing any potential issues that may arise across digital platforms. Key Responsibilities: Monitoring & Analysis : Track brand mentions across social media, review sites, and other online platforms using ORM tools and manual searches. Content Review : Help manage and respond to online customer reviews, feedback, and comments across multiple channels. Sentiment Analysis : Assist in assessing online sentiment and compiling reports on the public perception of the brand. Social Media Listening : Monitor social media platforms (Twitter, Facebook, Instagram, LinkedIn, etc.) to identify trends, issues, and discussions related to the brand. Crisis Management Support : Assist in the development and execution of crisis communication plans when required, helping to ensure a quick, professional response. Reporting : Assist in creating regular reports and dashboards that summarize online reputation metrics and suggest actionable insights. Customer Interaction : Help draft responses to online customer feedback, ensuring they are aligned with the brand s voice and tone. Competitor Monitoring : Keep an eye on competitors online reputation and provide insights into how our brand can stay ahead. Content Creation : Support the creation of positive, brand-building content for social media posts, blog updates, and other online channels. Brand Advocacy : Promote positive content about the brand and assist in initiatives that foster brand advocacy. Data Entry & Organization : Help organize data related to reviews, mentions, and online conversations for better tracking and future analysis. Skills & Experience We Require: Basic Knowledge of ORM : Some understanding of online reputation management tools and processes, or a strong willingness to learn. Social Media Savvy : Familiarity with major social media platforms and an understanding of how to monitor and engage with online communities. Communication Skills : Strong written and verbal communication skills with the ability to draft responses that are clear, empathetic, and aligned with brand messaging. Analytical Mindset : Ability to analyze data and feedback to spot trends, potential issues, and opportunities for improvement. Attention to Detail : A keen eye for detail, especially when reviewing and moderating content. Problem-Solving : Ability to remain calm under pressure and handle sensitive situations with professionalism. Proactive Attitude : A self-starter who can take initiative and work independently. Time Management : Strong organizational skills with the ability to manage multiple tasks and deadlines effectively. Tech-Savvy : Comfortable using digital tools like Google Analytics, social listening tools (e.g., Hootsuite, Brandwatch), and CRM platforms. Pedigree: Recently completed a degree in Communications, Public Relations, Marketing, Journalism, or a related field. Previous internship or project experience in digital marketing, customer service, or social media management is a plus.