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Operations Manager

Operations Manager

Taskus

8 - 13 years

10 - 15 Lacs

Navi Mumbai

Posted:3 months ago| Platform:

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Skills Required

Operations management Team Management Process Optimization Performance Management CSAT Quality Assurance AHT

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Work from Office

Job Type

Full Time

Job Description

Team & Performance Management Lead and manage teams to achieve operational excellence, ensuring key performance indicators (KPIs) like CSAT, AHT, and SLA adherence are met. Process Optimization & Strategy Identify areas for process improvement, implement best practices, and drive efficiency to enhance customer experience and operational success. Stakeholder & Client Management Act as a key liaison between clients, leadership, and internal teams, ensuring smooth communication and service delivery. People Development & Training Mentor and coach team members, conduct performance evaluations, and drive employee engagement for a high-performing workforce. Compliance & Quality Assurance Ensure adherence to company policies, industry regulations, and quality standards to maintain service excellence in an international BPO environment.

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www.taskus.com/

Outsourcing and Offshoring Consulting

New Braunfels Texas

10001 Employees

152 Jobs

Key People

Bryce Maddock

CEO and Co-Founder
Jaspar Weir

President and Co-Founder
Dylan McKee

CFO

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