Operations Manager

Day-to-Day Roles of General Manager (Poker Club & Restaurant)

1. OPERATIONS MANAGEMENT

• Ensure smooth functioning of poker room & restaurant daily.
• Oversee floor operations, check table openings, player entries, game lists.
• Monitor kitchen operations, food quality, order flow, delays.
• Verify cleanliness, hygiene, and ambience across all zones.
• Monitor shift handovers with proper briefing and documentation.
• Inspect CCTV randomly to ensure operational discipline.

2. STAFF SUPERVISION & MANAGEMENT

• Conduct daily team briefing for all departments.
• Approve staff shift allocations, replacements, and overtime.
• Ensure attendance compliance via biometric/app.
• Address HR issues before escalation.
• Evaluate staff performance, behaviour, grooming & discipline.
• Train supervisors and managers on SOPs.

3. CUSTOMER EXPERIENCE & VIP RELATIONS

• Greet VIPs, high rollers & regular players.
• Handle escalations related to dealer disputes, billing, table changes.
• Monitor table service speed for food & beverages.
• Address feedback and ensure timely resolution.

4. FINANCIAL OVERSIGHT & RECONCILIATION

• Verify daily revenue reports (cash counter, buy-ins, rake, F&B).
• Approve purchase orders, expenses, petty cash reconciliation.
• Check stock variance for food, liquor, and gaming consumables.

5. POKER OPERATIONS CONTROL

• Track table occupancy, rake generation & game flow.
• Inspect dealer rotations and break schedules.
• Ensure games operate per club rules & compliance.
• Audit tips distribution and float logs.
• Ensure responsible gaming practices.

6. RESTAURANT OPERATIONS CONTROL

• Approve menu changes, food tasting & pricing.
• Monitor hygiene, food cost, and wastage.
• Ensure inventory levels for food, beverage, snacks & smokes.
• Coordinate efficient food service to poker tables.

7. SECURITY & SAFETY MANAGEMENT

• Brief bouncers & guards on entry rules and banned players.
• Ensure cash movement security.
• Manage conflict resolution procedures.
• Check fire safety equipment & CCTV functionality.

8. MARKETING & PROMOTIONS

• Execute daily offers, tournaments & promotions.
• Coordinate with marketing team for social media & events.
• Track ROI of promotions.

9. INVENTORY & PURCHASE CONTROL

• Review purchase requests & vendor quotations.
• Check daily consumption reports.
• Control wastage & pilferage.

10. REPORTING & DOCUMENTATION

• Prepare daily GM report to owners.
• Ensure department heads submit respective reports.
• Maintain logs for incidents, player feedback & promotions.

11. COMPLIANCE & REGULATORY DUTIES

• Ensure licences are valid and renewed.
• Follow fire & safety norms.
• Ensure labour law compliance.

12. STRATEGIC DECISION MAKING

• Optimize staffing levels per shift.
• Improve food cost vs sales ratio.
• Identify revenue growth opportunities.
• Adjust marketing strategy based on trends.

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹70,000.00 per month

Work Location: In person