Telecaller excutive

Role Overview:

The Telecaller will be responsible for communicating with players, handling enquiries, promoting club events, and ensuring smooth coordination between players and the club. The role requires strong communication skills, a polite approach, and a basic understanding of poker will be an added advantage.

Key Responsibilities:

• Make outbound calls to players for promotions, event updates, and daily game schedules.

• Handle inbound calls, player queries, and reservation requests.

• Maintain and update the customer database with accurate information.

• Share buy-in details, timings, and game rules as required.

• Coordinate with the operations team for seat reservations and confirmations.

• Follow up with leads, inactive players, and interested prospects.

• Maintain professionalism and ensure excellent customer service.

• Send WhatsApp messages and broadcast updates when needed.

• Collect player documents (ID proof) for verification and reservation.

• Track call responses, maintain daily calling reports, and share updates with management.

Skills & Requirements:

• Strong communication skills in Hindi and English.

• Polite, confident, and customer-friendly approach.

• Ability to handle pressure and respond to multiple player requests.

• Basic knowledge of poker or willingness to learn.

• Good phone etiquette and convincing ability.

• Basic computer knowledge (Excel, WhatsApp Business, CRM tools).

• Ability to work flexible hours based on club operations.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person