Operations Manager

Role & responsibilities

Main responsibilities

Sales

- Business development and Sales from existing clients

- Addition of new clients

- Warehouse utilization as per budgets

- MIS (closely monitor the market / client as well as competitors and update)

- Explore new revenue streams from existing customers VAS/CA

Operational excellence

- Ensure no WET (Waste, Error, Theft) - deploy process and system to keep watch on this.

- 100% stock reconciliation (at least) once a month. Obtain customer sign off confirming no shrinkage. Publish report to Finance.

- Ensure timely information on insurance claims is communicated to HO through proper channel.

- Ensure internal audit reports are reviewed, commented upon & necessary corrective actions taken.

- Ensure compliance under various statutes namely Factories Act., labor Act, PCB, ESI, FSSAI etc.

- Ensure control and vigilance on unloading and loading of stocks ensuring compliance to quantity and quality.

- Implement and ensure process for random check on risky product w.r.t. their visual defects and carton conditions (e.g. apple, seafood, etc.).

Billing and collection

- Bill on time and accurate ensure documentation as agreed.

- Prepare, check and submit on time.

- Maintain close watch on timely collection. AR days to be maintained as per client contracts.

- Do not allow any debit, unless it is fully investigated and approved by CFO & CEO.

Meeting service levels with clients

- Prompt communication. Ensure clear and accurate communication. Be accessible even after office hours.

- Timely loading and unloading of stocks

- Agreed reports to be published on time, accurate (Make a list of reports agreed with each client - avoid agreeing to too many reports. Just what they ask for).

Client review meetings

- Conduct review meetings with clients at least once a month (Make a presentation; share the same, show trends always.

- Review last minutes and ensure actions are closed.

- Review service levels as per agreed SLA

- Review general feedback on communication, reports, etc.

Cost monitoring and control

- Keep cost/pallet within budgeted limits

- Exceptions to be controlled

- Deploy labour as per budget/sales trend

- Power consumption to be monitored closely

- Diesel consumption to be monitored properly

- Exception costs to be closely monitored and avoided

Quality

- Conduct self-quality audit once a month.

- Take quick actions on temperature deviation alerts within 2 hours.

- Publish report to QA Head.

- Ensure upkeep of facility and equipment.

- Ensure personal hygiene.

- Maintain and ensure preventive maintenance

- Ensure documentation to meet BRC/ISO and client audit requirements

Facility upkeep & Operations Projects

- Chase progress on project work with Project Team.

- Chase IT related projects with IT team.

- Any other matter which can influence your performance in terms of quality, service, cost or sales, should be taken up with respective department, without hesitation.

People Management

- Engage employees

- Build a KPI culture

- Motivate and energize

- Demand performance

REQUIRED EDUCATION, SKILLS, EXPERIENCE AND COMPETENCIES

Graduate in any stream, preferably diploma/ Degree in Supply Chain.

Warehouse Operations Experience of 5-6 yearse5