Posted:1 week ago|
Platform:
Work from Office
Full Time
Proactively respond and follow up on customers/Clients' needs resulting in Customer/ Client Delight. Sensitise Internal Organization and Vendors towards Customers/ Clients Needs Adhere to customer SLA Warehouse/Transport operations. Solving customer issues and pain points. Driving customer KPIs Collate and Analyse MIS Increasing business from customers by upselling and other value-added services. Making presentations for customer review meetings and driving KPIs with the operations team. Minimal customer escalations Closure of all customer review meeting points by following up with all stakeholders Responsible for timely and accurate first invoicing AR collections and bad debts resolution Account manager should also drive senior management engagement with customers on a periodic basis - once a quarter Ensuring no revenue leakage and claims from customers
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