Sales Manager

Job Description

Role Objective: To lead the Branch in improving overall Business operations & Revenues by setting the Standards in Stake Holders Satisfaction & continuously bettering the processes. Business Operations Sales Utilization of Warehouse and Secondary Distribution vehicles. Business development and Sales from existing and new clients. New client activation and handholding. Closely monitor the market (client as well as competition) and update. Explore new revenue streams from existing customers VAS/CA Meeting service levels to clients Prompt communication. Ensure clear and accurate communication. Be accessible even after office hours. Timely loading and unloading of stocks Agreed reports to be published on time, accurate (Make a list of reports agreed with each client - avoid agreeing to too many reports. Just what they ask for). Client review meetings Conduct review meetings with clients at least once a month (Make a presentation; share the same, show trends always. Review last minutes and ensure actions are closed. Review service levels as per agreed SLA Review general feedback on communication, reports, etc. Seek more business anywhere in India. Take update on client strategy to expand, new product, new location, etc. Take update on any change in structure, people departure/joining, etc. Update client on Snowman. Transportation Responsible for driving sales - lead generation & conversion, vehicle placement management and profitability Knowledge vehicle placement & load management Main Responsibilities Proactively respond and follow up on customers/Clients' needs resulting in Customer/ Client Delight. Sensitise Internal Organization and Vendors towards Customers/ Clients Needs Adhere to customer SLA – Warehouse/Transport operations. Solving customer issues and pain points. Driving customer KPIs Collate and Analyse MIS Increasing business from customers by upselling and other value-added services. Making presentations for customer review meetings and driving KPIs with the operations team. Minimal customer escalations Closure of all customer review meeting points by following up with all stakeholders Responsible for timely and accurate first invoicing AR collections and bad debts resolution Account manager should also drive senior management engagement with customers on a periodic basis - once a quarter Ensuring no revenue leakage and claims from customers