Operations Manager - SCM/Power BI/Healthcare Domain/Product Company

Manager - Content Operations

Role Summary

The Content Operations Manager will lead a team to meet the Content

Operations service goals while maintaining a high level of customer satisfaction. The

manager will interact with internal stakeholders and GHX North America leadership to

provide operational oversite and ensure we meet our delivery targets.

Required Skills-

• Excellent communication skills; verbal, written, and electronic.

• Ability to identify learning opportunities and self-educate where resources and

opportunities are present

• Strong understanding of the Business Process operating environment and the

key levers (including process excellence using Six Sigma Framework) to enhance

performance metrics (KPIs C SLAs)

• Operates with a sense of urgency and is an effective leader and influencerin a

cross-functional team.

• Teamwork and team developmentfocused.

• Leadership qualities and skills ((Problem-solving, decision making, planning,

delegation, communication, and time management))

• Efficiency, organization, and effective time management

• Ability to build consensus and relationships among managers, customers, and

employees must have the ability to exercise independent judgment and initiative

• Strong accountability and integrity due to sensitive nature of information

• Attention to detail

• Customer service/interpersonal skills

Roles s Responsibilities-

• Hire, manage, build and maintain a high performing team of GHX FTEs and

contractors as applicable in delivering Content Services to our customers]

• Develop, implement, and review operational policies and procedures and

evaluate employee performance, set goals, and develop improvement plans

• Provide ongoing oversight and training of staff on the utilization of technology

that assists in Content Services processes

• Conduct performance management and track KPIs for FTEs to ensure customer

deliverables are met.

Manager - Content Operations

• Oversee individual contributors and conduct 1on1s to increase performance and

foster open communication and collaboration

• Build and develop the team: Establish hierarchy of responsibilities and

concentrations as needed, develop domain knowledge of new members

• Acts as escalation pointfortechnical and transactional issues that occur within

these service lines.

• Escalates issues to leadership and/or aide in technical resolutions as

appropriate while providing follow up with required individuals to ensure

successful problem ownership.

• Cross-functional and collaborative engagement with internal GHX US and

offshore stakeholders for operational performance management.

• Manage staffing to address attrition and workload - Based on trends, plan

capacity through timely recruitment and training for replacing resources

• Ensure knowledge management is implemented effectively using GHX corporate

tools – example Confluence.

• Serves as the internalrepresentation for voice ofthe customer on new or already

existing products

• Effectively implements new processes or requests process evolution to drive

greater efficiencies.

• Builds and maintains necessary training and resource documentation.

• Maintain operational efficiency with proactive oversight and corrections by

maintaining an internal QA strategy and program, in collaboration with offshore

Content team members

• Participate in training and practice of enriching medical device data for accuracy,

consistency and completeness.

Education and Experience-

• Minimum 8+ years of experience in healthcare and/or operations, including at

least 3 years experience in operations management managing direct reports

• Bachelor’s degree, or a combination of education and related experience

Qualification

• Good to have Knowledge on Secondary Research /Medical devices

and Medical terminology

• Global BPO experience, working with US clients, preferably in healthcare vertical

Job Types: Full-time, Permanent

Pay: ₹1,000,000.00 - ₹2,500,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Schedule:

• Night shift
• US shift

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Could you please share expected salary

Work Location: In person