Requirements: 5–9 years of experience as a Soft Skills/Behavioral Trainer , preferably in the BFSI or EdTech domain. Must be a certified coach (ICF, NLP, or equivalent is a plus). Strong experience in conducting interview preparation , sales training , and personality development workshops. Excellent communication, facilitation, and interpersonal skills. Exposure to BFSI sector-specific training programs is strongly preferred. Ability to connect with diverse learners and adjust training styles accordingly. Preferred Qualifications: Graduate/Postgraduate in HR, Psychology, Training & Development, or relevant field. Professional certifications in coaching , training , or L&D methodologies . Job Types: Full-time, Permanent Pay: ₹234,585.11 - ₹1,200,000.00 per year Benefits: Health insurance Paid time off Provident Fund Work Location: In person
We’re Hiring! Director — RCM Operations (Healthcare) Are you a strategic leader with deep expertise in US Healthcare Revenue Cycle Management (RCM) We’re looking for a Director of RCM Operations to oversee and transform our revenue cycle processes — from patient registration and billing to payments and collections — while driving excellence across large, multi-site teams. Location: Hyderabad Experience: 18+ years overall, with 10+ years in US Healthcare RCM OperationsTeam Size: 300+ FTE Shift: Night shift (4pm-1am) Key responsibilities: ➥ Lead delivery and operational excellence initiatives across the revenue cycle ➥ Develop strategies to maximize revenue and optimize utilization ➥ Reduce claim denials, cut AR, and drive transformation through automation and process improvement ➥ Foster strong stakeholder relationships and guide large, cross-functional teams ➥ Ensure compliance with regulations (HIPAA, HITECH, ACA) and industry standards ➥ Provide insightful reports and drive decisions with data Desired qualifications: ➥ Bachelor's degree; Master’s preferred ➥ Lean/Six Sigma Black Belt or Green Belt, preferred ➥ Experience in transformation, automation (RPA), and multi-site operations ➥ Strong communication, leadership, and collaboration skills If you’re a results-oriented leader looking for a challenging opportunity to make a significant impact, we’d love to connect. Please share your CV at: anjali.gupta@protribe-global.com Job Type: Full-time Pay: ₹2,500,000.00 - ₹3,500,000.00 per year Benefits: Health insurance Life insurance Schedule: Evening shift Supplemental Pay: Performance bonus Work Location: In person
Manager - Content Operations Role Summary The Content Operations Manager will lead a team to meet the Content Operations service goals while maintaining a high level of customer satisfaction. The manager will interact with internal stakeholders and GHX North America leadership to provide operational oversite and ensure we meet our delivery targets. Required Skills- Excellent communication skills; verbal, written, and electronic. Ability to identify learning opportunities and self-educate where resources and opportunities are present Strong understanding of the Business Process operating environment and the key levers (including process excellence using Six Sigma Framework) to enhance performance metrics (KPIs C SLAs) Operates with a sense of urgency and is an effective leader and influencerin a cross-functional team. Teamwork and team developmentfocused. Leadership qualities and skills ((Problem-solving, decision making, planning, delegation, communication, and time management)) Efficiency, organization, and effective time management Ability to build consensus and relationships among managers, customers, and employees must have the ability to exercise independent judgment and initiative Strong accountability and integrity due to sensitive nature of information Attention to detail Customer service/interpersonal skills Roles s Responsibilities- Hire, manage, build and maintain a high performing team of GHX FTEs and contractors as applicable in delivering Content Services to our customers] Develop, implement, and review operational policies and procedures and evaluate employee performance, set goals, and develop improvement plans Provide ongoing oversight and training of staff on the utilization of technology that assists in Content Services processes Conduct performance management and track KPIs for FTEs to ensure customer deliverables are met. Manager - Content Operations Oversee individual contributors and conduct 1on1s to increase performance and foster open communication and collaboration Build and develop the team: Establish hierarchy of responsibilities and concentrations as needed, develop domain knowledge of new members Acts as escalation pointfortechnical and transactional issues that occur within these service lines. Escalates issues to leadership and/or aide in technical resolutions as appropriate while providing follow up with required individuals to ensure successful problem ownership. Cross-functional and collaborative engagement with internal GHX US and offshore stakeholders for operational performance management. Manage staffing to address attrition and workload - Based on trends, plan capacity through timely recruitment and training for replacing resources Ensure knowledge management is implemented effectively using GHX corporate tools – example Confluence. Serves as the internalrepresentation for voice ofthe customer on new or already existing products Effectively implements new processes or requests process evolution to drive greater efficiencies. Builds and maintains necessary training and resource documentation. Maintain operational efficiency with proactive oversight and corrections by maintaining an internal QA strategy and program, in collaboration with offshore Content team members Participate in training and practice of enriching medical device data for accuracy, consistency and completeness. Education and Experience- Minimum 8+ years of experience in healthcare and/or operations, including at least 3 years experience in operations management managing direct reports Bachelor’s degree, or a combination of education and related experience Qualification Good to have Knowledge on Secondary Research /Medical devices and Medical terminology Global BPO experience, working with US clients, preferably in healthcare vertical Job Types: Full-time, Permanent Pay: ₹1,000,000.00 - ₹2,500,000.00 per year Benefits: Health insurance Paid time off Provident Fund Schedule: Night shift US shift Ability to commute/relocate: Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Could you please share expected salary Work Location: In person
Manager - Content Operations Role Summary The Content Operations Manager will lead a team to meet the Content Operations service goals while maintaining a high level of customer satisfaction. The manager will interact with internal stakeholders and GHX North America leadership to provide operational oversite and ensure we meet our delivery targets. Required Skills- Excellent communication skills; verbal, written, and electronic. Ability to identify learning opportunities and self-educate where resources and opportunities are present Strong understanding of the Business Process operating environment and the key levers (including process excellence using Six Sigma Framework) to enhance performance metrics (KPIs C SLAs) Operates with a sense of urgency and is an effective leader and influencerin a cross-functional team. Teamwork and team developmentfocused. Leadership qualities and skills ((Problem-solving, decision making, planning, delegation, communication, and time management)) Efficiency, organization, and effective time management Ability to build consensus and relationships among managers, customers, and employees must have the ability to exercise independent judgment and initiative Strong accountability and integrity due to sensitive nature of information Attention to detail Customer service/interpersonal skills Roles s Responsibilities- Hire, manage, build and maintain a high performing team of GHX FTEs and contractors as applicable in delivering Content Services to our customers] Develop, implement, and review operational policies and procedures and evaluate employee performance, set goals, and develop improvement plans Provide ongoing oversight and training of staff on the utilization of technology that assists in Content Services processes Conduct performance management and track KPIs for FTEs to ensure customer deliverables are met. Manager - Content Operations Oversee individual contributors and conduct 1on1s to increase performance and foster open communication and collaboration Build and develop the team: Establish hierarchy of responsibilities and concentrations as needed, develop domain knowledge of new members Acts as escalation pointfortechnical and transactional issues that occur within these service lines. Escalates issues to leadership and/or aide in technical resolutions as appropriate while providing follow up with required individuals to ensure successful problem ownership. Cross-functional and collaborative engagement with internal GHX US and offshore stakeholders for operational performance management. Manage staffing to address attrition and workload - Based on trends, plan capacity through timely recruitment and training for replacing resources Ensure knowledge management is implemented effectively using GHX corporate tools – example Confluence. Serves as the internalrepresentation for voice ofthe customer on new or already existing products Effectively implements new processes or requests process evolution to drive greater efficiencies. Builds and maintains necessary training and resource documentation. Maintain operational efficiency with proactive oversight and corrections by maintaining an internal QA strategy and program, in collaboration with offshore Content team members Participate in training and practice of enriching medical device data for accuracy, consistency and completeness. Education and Experience- Minimum 8+ years of experience in healthcare and/or operations, including at least 3 years experience in operations management managing direct reports Bachelor’s degree, or a combination of education and related experience Qualification Good to have Knowledge on Secondary Research /Medical devices and Medical terminology Global BPO experience, working with US clients, preferably in healthcare vertical Job Types: Full-time, Permanent Pay: ₹1,000,000.00 - ₹2,500,000.00 per year Benefits: Health insurance Paid time off Provident Fund Schedule: Night shift US shift Ability to commute/relocate: Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Could you please share expected salary Work Location: In person
Role SummaryThe Content Operations Manager will lead a team to meet the ContentOperations service goals while maintaining a high level of customer satisfaction. Themanager will interact with internal stakeholders and GHX North America leadership toprovide operational oversite and ensure we meet our delivery targets.Required Skills- Excellent communication skills; verbal, written, and electronic. Ability to identify learning opportunities and self-educate where resources andopportunities are present Strong understanding of the Business Process operating environment and thekey levers (including process excellence using Six Sigma Framework) to enhanceperformance metrics (KPIs C SLAs) Operates with a sense of urgency and is an effective leader and influencerin across-functional team. Teamwork and team developmentfocused. Leadership qualities and skills ((Problem-solving, decision making, planning,delegation, communication, and time management)) Efficiency, organization, and effective time management Ability to build consensus and relationships among managers, customers, andemployees must have the ability to exercise independent judgment and initiative Strong accountability and integrity due to sensitive nature of information Attention to detail Customer service/interpersonal skillsRoles s Responsibilities- Hire, manage, build and maintain a high performing team of GHX FTEs andcontractors as applicable in delivering Content Services to our customers] Develop, implement, and review operational policies and procedures andevaluate employee performance, set goals, and develop improvement plans Provide ongoing oversight and training of staff on the utilization of technologythat assists in Content Services processes Conduct performance management and track KPIs for FTEs to ensure customerdeliverables are met.Manager - Content Operations Oversee individual contributors and conduct 1on1s to increase performance andfoster open communication and collaboration Build and develop the team: Establish hierarchy of responsibilities andconcentrations as needed, develop domain knowledge of new members Acts as escalation pointfortechnical and transactional issues that occur withinthese service lines. Escalates issues to leadership and/or aide in technical resolutions asappropriate while providing follow up with required individuals to ensuresuccessful problem ownership. Cross-functional and collaborative engagement with internal GHX US andoffshore stakeholders for operational performance management. Manage staffing to address attrition and workload - Based on trends, plancapacity through timely recruitment and training for replacing resources Ensure knowledge management is implemented effectively using Healthcare client corporatetools – example Confluence. Serves as the internalrepresentation for voice ofthe customer on new or alreadyexisting products Effectively implements new processes or requests process evolution to drivegreater efficiencies. Builds and maintains necessary training and resource documentation. Maintain operational efficiency with proactive oversight and corrections bymaintaining an internal QA strategy and program, in collaboration with offshoreContent team members Participate in training and practice of enriching medical device data for accuracy,consistency and completeness.Education and Experience- Minimum 8+ years of experience in healthcare and/or operations, including atleast 3 years experience in operations management managing direct reports Bachelor’s degree, or a combination of education and related experienceQualification Good to have Knowledge on Secondary Research /Medical devicesand Medical terminology Global BPO experience, working with US clients, preferably in healthcare verticalManager - Content OperationsOthers: Shift Timings: US Shifts Transportation - 1 way (Drop Cab Facility) Work mode: Work from Office Job Types: Full-time, Permanent Pay: ₹345,139.43 - ₹1,200,000.00 per year Benefits: Health insurance Paid time off Provident Fund Schedule: Night shift Ability to commute/relocate: Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you worked as Operations Manager in any SAAS based Product company in any domain (Preferred Healthcare/Hospitals)? If yeas let me know company name Location: Hyderabad, Telangana (Required) Work Location: In person
Role SummaryThe Content Operations Manager will lead a team to meet the ContentOperations service goals while maintaining a high level of customer satisfaction. Themanager will interact with internal stakeholders and GHX North America leadership toprovide operational oversite and ensure we meet our delivery targets.Required Skills- Excellent communication skills; verbal, written, and electronic. Ability to identify learning opportunities and self-educate where resources andopportunities are present Strong understanding of the Business Process operating environment and thekey levers (including process excellence using Six Sigma Framework) to enhanceperformance metrics (KPIs C SLAs) Operates with a sense of urgency and is an effective leader and influencerin across-functional team. Teamwork and team developmentfocused. Leadership qualities and skills ((Problem-solving, decision making, planning,delegation, communication, and time management)) Efficiency, organization, and effective time management Ability to build consensus and relationships among managers, customers, andemployees must have the ability to exercise independent judgment and initiative Strong accountability and integrity due to sensitive nature of information Attention to detail Customer service/interpersonal skillsRoles s Responsibilities- Hire, manage, build and maintain a high performing team of GHX FTEs andcontractors as applicable in delivering Content Services to our customers] Develop, implement, and review operational policies and procedures andevaluate employee performance, set goals, and develop improvement plans Provide ongoing oversight and training of staff on the utilization of technologythat assists in Content Services processes Conduct performance management and track KPIs for FTEs to ensure customerdeliverables are met.Manager - Content Operations Oversee individual contributors and conduct 1on1s to increase performance andfoster open communication and collaboration Build and develop the team: Establish hierarchy of responsibilities andconcentrations as needed, develop domain knowledge of new members Acts as escalation pointfortechnical and transactional issues that occur withinthese service lines. Escalates issues to leadership and/or aide in technical resolutions asappropriate while providing follow up with required individuals to ensuresuccessful problem ownership. Cross-functional and collaborative engagement with internal GHX US andoffshore stakeholders for operational performance management. Manage staffing to address attrition and workload - Based on trends, plancapacity through timely recruitment and training for replacing resources Ensure knowledge management is implemented effectively using Healthcare client corporatetools – example Confluence. Serves as the internalrepresentation for voice ofthe customer on new or alreadyexisting products Effectively implements new processes or requests process evolution to drivegreater efficiencies. Builds and maintains necessary training and resource documentation. Maintain operational efficiency with proactive oversight and corrections bymaintaining an internal QA strategy and program, in collaboration with offshoreContent team members Participate in training and practice of enriching medical device data for accuracy,consistency and completeness.Education and Experience- Minimum 8+ years of experience in healthcare and/or operations, including atleast 3 years experience in operations management managing direct reports Bachelor’s degree, or a combination of education and related experienceQualification Good to have Knowledge on Secondary Research /Medical devicesand Medical terminology Global BPO experience, working with US clients, preferably in healthcare verticalManager - Content OperationsOthers: Shift Timings: US Shifts Transportation - 1 way (Drop Cab Facility) Work mode: Work from Office Job Types: Full-time, Permanent Pay: ₹345,139.43 - ₹1,200,000.00 per year Benefits: Health insurance Paid time off Provident Fund Schedule: Night shift Ability to commute/relocate: Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you worked as Operations Manager in any SAAS based Product company in any domain (Preferred Healthcare/Hospitals)? If yeas let me know company name Location: Hyderabad, Telangana (Required) Work Location: In person
Job Description: Responsibilities: Ensure seamless integration of automated systems with existing infrastructure. Develop and maintain automation scripts using Java , Selenium , RestAssured . Improve automation frameworks and continuously enhance capabilities. Conduct functional, API, regression, and web automation testing. Collaborate with cross-functional teams to implement QA best practices. Requirements: 2–4 years of experience in automation testing. Proficiency in Java , Selenium , RestAssured , and TestNG . Solid understanding of test frameworks (Data-driven, POM). Experience with API testing tools like Postman. Familiarity with tools like JIRA, Git, Jenkins is a plus. Job Types: Full-time, Permanent Pay: ₹308,586.66 - ₹750,000.00 per year Benefits: Health insurance Paid time off Provident Fund Location: Gurgaon, Haryana (Required) Work Location: In person Speak with the employer +91 7989280255
We are hiring a skilled Software Development Engineer in Test (SDET) with deep expertise in Java , Selenium , and API Testing , and a strong grasp of Data Structures and Algorithms . The ideal candidate is passionate about test automation and software quality, and ready to contribute in a fast-paced engineering environment. Key Responsibilities: Develop and maintain robust automation frameworks using Java and Selenium Design and execute automated test cases for UI and API testing Apply knowledge of Data Structures and Algorithms to build scalable and efficient test solutions Collaborate with development and QA teams to ensure product quality across releases Participate in design reviews and suggest improvements to architecture and testability Monitor, debug, and optimize automated tests and pipelines Conduct code reviews and maintain high standards of code quality in test automation Required Skills: 3–6 years of experience in test automation and SDET roles Strong programming skills in Java Hands-on experience with Selenium WebDriver Proficient in API testing using tools like Postman , REST Assured , or similar Solid understanding and application of Data Structures and Algorithms in test automation Experience with version control (Git) and CI/CD pipelines (e.g., Jenkins) Excellent problem-solving and debugging skills Preferred Skills: Experience with test frameworks like TestNG , JUnit , or Cucumber Exposure to Agile/Scrum methodologies Familiarity with performance or security testing is a plus Note: This is a 6-month contract role . Local NCR, Delhi, Noida is preferred Candidates with a notice period of 15 days or less are highly preferred. Job Types: Full-time, Permanent Pay: ₹466,895.83 - ₹800,000.00 per year Benefits: Health insurance Paid time off Provident Fund Application Question(s): Are you able write or understand Data Structures ? Years of experience in API testing Expected salary Notice Period Work Location: In person Speak with the employer +91 7989280255
Key Responsibilities: Design and deliver soft skills and behavioral sales training programs aligned with business goals Conduct training need analysis to identify gaps in communication, presentation, and sales effectiveness Create and implement learning content using practical tools like role-plays, simulations, and workshops Facilitate engaging sessions focused on customer interaction, active listening, empathy, and persuasive communication Track and assess training effectiveness through quizzes, feedback, and performance metrics Use digital tools, e-learning platforms, and LMS to support blended learning models Provide ongoing coaching to enhance communication confidence and customer relationship management Stay informed about industry trends in customer behavior, sales conversations, and learning practices Maintain reports and documentation for training activities, feedback, and improvements Qualifications & Experience: Bachelor's degree in any discipline (preferred: Business, HR, Communication, Psychology) 2–5 years of experience in soft skills or sales training, preferably in EdTech or BFSI Certified in Soft Skills Training / Train the Trainer (TTT) or equivalent Exposure to sales or customer service environments is a strong plus Proficiency with MS Office, Zoom/Google Meet, and LMS tools Job Types: Full-time, Permanent Pay: ₹231,812.80 - ₹1,300,000.00 per year Benefits: Health insurance Paid time off Provident Fund Application Question(s): Have you delivered training programs specifically in the BFSI or EdTech domain? What were some key challenges? Let me know your current and expected salary and Notice period Work Location: In person
Role Overview: We are seeking an experienced and energetic Customer Service Trainer with a strong background in delivering high-impact training programs, particularly within the EdTech or BFSI sectors. The ideal candidate will have hands-on experience in outbound calling, customer retention, marketing alignment , and delivering excellence in customer service . This role is critical to enabling front-line teams to drive improved customer experiences, retention, and satisfaction. Key Responsibilities: Design, develop, and deliver engaging training modules focused on customer service excellence , retention strategies , and outbound communication Conduct onboarding and refresher training for customer-facing teams Monitor and evaluate training effectiveness through assessments, call observations, and feedback loops Collaborate with business and operations teams to tailor training content based on new campaigns, customer insights, and product updates Provide coaching and performance feedback to team members to ensure consistent service quality Maintain training documentation, SOPs, and trackers Stay updated with customer behavior trends in EdTech and BFSI sectors to refine training programs accordingly Required Skills & Experience: 3–6 years of experience in Customer Service Training , preferably in EdTech and/or BFSI Proven ability to train teams in outbound calling , customer retention , and objection handling Strong understanding of customer lifecycle management and service KPIs Excellent communication, presentation, and facilitation skills Ability to manage diverse learner groups and drive engagement Proficient with tools like MS Office, Zoom, Google Workspace; experience with LMS is a plus High energy, solution-oriented mindset, and a passion for customer success Nice to Have: Certification in Training & Development (e.g., TTT, ISTD) Exposure to CRM systems and support tools (e.g., Freshdesk, Salesforce, Zoho) Understanding of sales funnels and marketing alignment in a service-led organization Note: Candidates available to join immediately or within 15 days will be given preference This is a key role to shape the service culture and performance of customer-facing teams Job Types: Full-time, Permanent Pay: ₹162,781.22 - ₹750,000.00 per year Benefits: Health insurance Paid time off Provident Fund Application Question(s): Can you please share your experience in training teams on Outbound calling, Customer Retention, Marketing alignment, and overall Customer Service delivery? Could you please let me know your current salary, expected salary and Notice period Language: English (Required) Work Location: In person
We’re hiring a Content Operations Manager to lead a high-performing team delivering healthcare content services for global clients. This night shift role focuses on managing KPIs, SLAs, team performance, and process excellence while ensuring high-quality service delivery. Strong operational leadership is essential, with working knowledge of Power BI or similar and Excel to track and improve performance metrics. Key Responsibilities: Lead daily operations and manage a team of analysts and associates Monitor SLAs/KPIs using Power BI and Excel; drive performance improvements Handle staffing, training, and process optimization B2B Collaborate with cross-functional teams and US-based stakeholders Resolve escalations and ensure quality and compliance in healthcare content delivery Requirements: 8+ years in operations (3+ years in people management) Experience in healthcare, BPO, or global client delivery Proficiency in Power BI and Advanced Excel Strong leadership, communication, and problem-solving skills Night shift availability (US time zone) Job Types: Full-time, Permanent Pay: ₹273,511.14 - ₹3,500,000.00 per year Benefits: Health insurance Paid time off Provident Fund Work Location: In person
We are hiring a skilled Software Development Engineer in Test (SDET) with deep expertise in Java , Selenium , and API Testing , and a strong grasp of Data Structures and Algorithms . The ideal candidate is passionate about test automation and software quality, and ready to contribute in a fast-paced engineering environment. Key Responsibilities: Develop and maintain robust automation frameworks using Java and Selenium Design and execute automated test cases for UI and API testing Apply knowledge of Data Structures and Algorithms to build scalable and efficient test solutions Collaborate with development and QA teams to ensure product quality across releases Participate in design reviews and suggest improvements to architecture and testability Monitor, debug, and optimize automated tests and pipelines Conduct code reviews and maintain high standards of code quality in test automation Required Skills: 3–6 years of experience in test automation and SDET roles Strong programming skills in Java Hands-on experience with Selenium WebDriver Proficient in API testing using tools like Postman , REST Assured , or similar Solid understanding and application of Data Structures and Algorithms in test automation Experience with version control (Git) and CI/CD pipelines (e.g., Jenkins) Excellent problem-solving and debugging skills Preferred Skills: Experience with test frameworks like TestNG , JUnit , or Cucumber Exposure to Agile/Scrum methodologies Familiarity with performance or security testing is a plus Note: This is a 6-month contract role . Local NCR, Delhi, Noida is preferred Candidates with a notice period of 15 days or less are highly preferred. Job Types: Full-time, Permanent Pay: ₹466,895.83 - ₹800,000.00 per year Benefits: Health insurance Paid time off Provident Fund Application Question(s): Are you able write or understand Data Structures ? Years of experience in API testing Expected salary Notice Period Work Location: In person Speak with the employer +91 7989280255