Content Operations Manager – Night Shift (Healthcare Domain) role

We’re hiring a Content Operations Manager to lead a high-performing team delivering healthcare content services for global clients. This night shift role focuses on managing KPIs, SLAs, team performance, and process excellence while ensuring high-quality service delivery. Strong operational leadership is essential, with working knowledge of Power BI or similar and Excel to track and improve performance metrics.

Key Responsibilities:

• Lead daily operations and manage a team of analysts and associates
• Monitor SLAs/KPIs using Power BI and Excel; drive performance improvements
• Handle staffing, training, and process optimization
• B2B
• Collaborate with cross-functional teams and US-based stakeholders
• Resolve escalations and ensure quality and compliance in healthcare content delivery

Requirements:

• 8+ years in operations (3+ years in people management)
• Experience in healthcare, BPO, or global client delivery
• Proficiency in Power BI and Advanced Excel
• Strong leadership, communication, and problem-solving skills
• Night shift availability (US time zone)

Job Types: Full-time, Permanent

Pay: ₹273,511.14 - ₹3,500,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Work Location: In person