Operations Manager: Resort

Job Summary:

The Operations Manager plays a key leadership role in overseeing the daily operations of the resort, ensuring smooth coordination across all departments including front office, housekeeping, food & beverage, recreation, and guest services. The primary goal is to ensure exceptional guest satisfaction, operational efficiency, and adherence to service standards, while supporting the resort's profitability and strategic goals.

Key Responsibilities:1. Operational Leadership

• Oversee and manage all front-of-house and back-of-house operational departments.
• Monitor daily resort activities and ensure seamless coordination between departments.
• Serve as acting General Manager in their absence.

2. Guest Experience Management

• Ensure a consistently high level of guest service and satisfaction throughout the guest journey.
• Handle escalated guest concerns and complaints with professionalism and efficiency.
• Monitor guest feedback channels (e.g., reviews, surveys) and implement service improvements.

3. Team Management & Development

• Supervise and support department heads and team leaders across operational areas.
• Conduct regular team meetings, training, and performance reviews.
• Foster a positive, guest-focused culture among staff.

4. Financial Performance

• Assist in developing and managing departmental budgets and forecasts.
• Monitor revenue and expense reports; identify opportunities for cost savings and revenue growth.
• Ensure efficient resource allocation without compromising quality.

5. Health, Safety & Compliance

• Ensure compliance with all health, safety, hygiene, and environmental regulations.
• Conduct regular audits and enforce resort policies and procedures.
• Collaborate with security and maintenance teams to maintain a safe environment.

6. Strategic Planning & Execution

• Support the General Manager in achieving the resort's business objectives.
• Contribute to long-term planning, new service initiatives, and guest programs.
• Analyze operational data to identify trends and recommend improvements.

7. Vendor & Partner Relations

• Coordinate with external vendors and partners for resort services and supplies.
• Ensure contract compliance and monitor service levels.

Qualifications & Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum 5–7 years of experience in resort or hotel operations, with at least 3 years in a managerial role.
• Strong understanding of resort departments: front office, F&B, housekeeping, recreation, maintenance.
• Exceptional leadership, communication, and interpersonal skills.
• Problem-solving mindset with the ability to stay calm under pressure.
• Proficient in PMS and hotel operations software (e.g., Opera, Protel, Cloudbeds).
• Flexible with working hours, including weekends and holidays.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Yearly bonus

Work Location: In person