Operations Manager

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields. 

Responsibilities

• Manage Returns, and B2B/B2C workflows ensuring operational compliance and efficiency
• Grievance redressal (domestic and international), chargebacks, and refunds.
• Actively performed ~30% of daily operational tasks such as Amazon & Shopify order flow audits, NDR escalations, and international shipment reviews while overseeing 70% through direct team leadership.
• NDR resolution and COD delivery conversions
• FBA label provisioning, export shipment documentation, and safety claim filing.
• Abandoned cart recovery (Amazon & Shopify) through Exotel and Limechat.

Qualifications

• 5+ years of experience in a similar role
• Proficiency with Microsoft Office
• Strong organizational and communication skills
• Strong ability to multitask
• Comfort working with multiple groups within business