Company Description P-TAL stands for the Punjabi Thathera Art Legacy, dedicated to reviving the dying craft of the Thatheras community in Jandiala Guru, Amritsar. These skilled craftsmen are known for their traditional technique of creating handcrafted brass, copper, and bell metal utensils. In 2014, the unique craft of the Thatheras was inscribed in UNESCO’s Representative List of the Intangible Cultural Heritage of Humanity. P-TAL aims to make tradition a trend by preserving this legacy and transforming it into a viable business. Role Description This is a full-time on-site role for an Institutional Sales (B2B) Associate based in Okhla, New Delhi. The Institutional Sales Associate will be responsible for managing and driving sales activities with institutional clients, developing and implementing sales strategies, conducting financial analysis, and establishing meaningful partnerships. The role involves identifying new business opportunities, building and maintaining relationships with clients, and achieving sales targets. Qualifications Institutional Sales and Sales skills Excellent communication and negotiation skills Proven ability to meet sales targets Strong analytical and problem-solving skills Bachelor's degree in Business, Finance, Marketing, or a related field Show more Show less
The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields. Responsibilities Manage Returns, and B2B/B2C workflows ensuring operational compliance and efficiency Grievance redressal (domestic and international), chargebacks, and refunds. Actively performed ~30% of daily operational tasks such as Amazon & Shopify order flow audits, NDR escalations, and international shipment reviews while overseeing 70% through direct team leadership. NDR resolution and COD delivery conversions FBA label provisioning, export shipment documentation, and safety claim filing. Abandoned cart recovery (Amazon & Shopify) through Exotel and Limechat. Qualifications 5+ years of experience in a similar role Proficiency with Microsoft Office Strong organizational and communication skills Strong ability to multitask Comfort working with multiple groups within business
Job Title: Assistant Manager – Customer ServicesLocation: Panchkula, Haryana, IndiaCTC: ₹5.5 – ₹6.6 lakhs per annumDepartment: Customer Services Immediate joiners preferred About P-TAL P-TAL is a leading Indian brand dedicated to reviving and driving excellence in traditional artisan-crafted kitchenware. We’re looking for a dynamic Assistant Manager – Customer Services to support day-to-day operations, elevate customer delight, and nurture a high-performing team. Role Overview The Assistant Manager – Customer Services will play a key role in managing day-to-day customer support operations, team productivity, and quality metrics. Reporting to the Customer Services Head, you’ll help drive high CSAT, efficient workflows, and effective cross-functional collaboration while coaching and developing team members. Key Responsibilities 1. Team Performance Management (Partial KRA Scope) Supervise the customer service team, focusing on timely grievance resolution and adherence to SOPs. Monitor and report team adherence to SLAs (≥95%), team productivity, and call/ticket targets. Ensure timely and accurate submission of daily/weekly reports. 2. Quality & Customer Satisfaction Drive high standards in customer interaction, aiming for CSAT scores ≥90% and NPS ≥75%. Support resolution of escalated cases, reduction of repeat complaints, and first contact resolution levels of ≥70%. 3. Process & Workflow Optimization Identify basic process bottlenecks and propose improvements for order management, grievance redressal, and refunds. Work towards reducing average response/resolution time by 5–8% quarter-on-quarter. Execute at least one process enhancement or automation project biannually in coordination with the Customer Services Head. 4. Data & Reporting Ensure timely and 98%+ accurate reporting of operational data. Present actionable insights or observations to management monthly. 5. Team Development & Training Coach and train team members to achieve individual and collective KPIs. Enable regular training (≥2 hrs per team member/month) and support ongoing skill development. Participate in driving employee engagement and motivation (aim for scores ≥75%). 6. Cross-Functional Collaboration (Selective Scope) Regularly coordinate with Warehouse, Logistics, and Vendor Management for quicker resolution and smooth order flow. Ensure effective closure of 95%+ of cross-departmental escalations. Desired Skills & Profile 4+ years of relevant customer service experience, preferably with 1+ year in a supervisory or team lead capacity. Demonstrated results in improving customer satisfaction and team KPIs. Strong interpersonal, analytical, and communication skills. Proficiency in customer support software & reporting tools. Hands-on experience in handling escalations and executing process improvements. Collaborative, energetic, with genuine customer-centricity. Immediate availability or short notice period preferred. Why Join P-TAL? Opportunity to develop leadership skills and grow within a rapidly scaling, purpose-driven brand. Hands-on exposure to process improvement, team building, and customer experience excellence. Competitive CTC package, inspiring work culture, and cross-functional learning. To apply: Send your updated resume at aatish.sharma@ptal.in and mention ' Application for Post of Assistant Manager - CSD' in subject line and a brief note on your suitability for this role. Immediate joiners will be given preference.
Company Description P•TAL is a craft-focused and contemporary brand that revives the heritage of different artisan communities across India. It is a new age brand for age old products aimed to inspire healthy living through the traditional metals like brass, copper and bronze that enhance our daily lifestyle. These vessels aren’t just cookware; they’re alchemists, infusing your meals with essential minerals that modern diets often lack. These elements harmonise with your body, promoting wellness from the inside out. We aim to build a conscious cookware and homeware brand crafted by the Thathera community from Punjab, making utensils from brass, copper, and bronze-from the healthiest metals- informed by the age-old wisdom of Ayurvedic science. P-TAL blends tradition with innovation, aiming to preserve and promote this unique artisanal heritage. Role Description This is a full-time on-site role for a B2B Sales Manager, located in South Delhi. The B2B Sales Manager will be responsible for developing and executing sales strategies, identifying and engaging potential business clients, and maintaining relationships with existing clients. Daily tasks include prospecting new business opportunities, presenting products and services to clients, negotiating contracts, and achieving sales targets. The role also entails market analysis to inform sales tactics and strategies. Qualifications Strong understanding of B2B Sales, Sales Strategy, and Client Relationship Management Excellent communication, negotiation, and presentation skills Proven ability to achieve and exceed sales targets Market Analysis and Research skills Ability to work independently and effectively in a team environment Experience in sales within the artisanal or handcrafted product sector is a plus
Job Description: 1. Always Available, Always Accurate (Digital In-stock) Ensure that product listings are live, available, and accurately reflect stock. Use proactive inventory alerts (red-flag <10 units) to replenish before outages. • Goal: No out-of-stock surprises for customers. • Tools: EasyEcom, Crest, Real-time dashboards. 2. Clean, Clear & Premium Website Your website is your digital store. Keep the UI clean, mobile-optimized, and user-friendly. • Product images: High-res front/top/back view. • Descriptions: Rich, informative, and easy to scan. • Loading time: <3 seconds. 3. Knowledge in Clicks (Content is Product Expertise) Provide in-depth product information as you would in a physical store. • Use bullet points, FAQs, how-to-use sections. • Include care instructions, specs, and benefits. • Link to videos or blogs if available. 4. Polite & Prompt Support (Your Associates Online) Customer queries should be responded to within 2–4 hours on weekdays. • Channels: WhatsApp, Email, Exotel Calls, Limechat. • Use friendly, human tone; avoid robotic replies. • Enable real-time order tracking (via Clickpost). 5. Proactive Help & Clear Communication Preempt problems. Communicate any delays, stock-outs, or changes before the customer asks. • Notify on order confirmation, dispatch, delivery attempt, and delivery. • Share photos of packed order if possible. • Auto-escalate unhappy flows (e.g., delivery failed, payment stuck). 6. Delight Through Packaging & Unboxing The first real 'touchpoint' is the product unboxing. • Use branded, eco-friendly, damage-proof packaging. • Add a small thank-you note or story card about PTAL and the product’s legacy. • Ensure proper labeling (MRP, FNSKU, etc.). 7. Easy Returns & Hassle-Free Refunds Clear return policy builds trust. • Enable one-click return initiation. • Process refunds within 2–3 working days. • Always ask for feedback after a return to improve. 8. Customer Comes First (Always) Even when it’s not your fault (e.g., courier issue), own the resolution. • Escalate internally for red-flag orders. • Offer apology gifts/coupons for genuine escalations. • Resolve with empathy — it’s not a transaction, it’s a relationship. Bonus: Post-Purchase Love Follow-up matters! • Ask for product and unboxing rating (1–5 stars). • Send how-to-use guides. • Offer reorder/reminder nudges for consumables.