Operations Manager

Location: Trivandrum, Kochi, Thrissur

Experience: 3+ years in Operations, preferably in Hostel, Hotel, Co-living, or Property Management sectors.

Key Responsibilities:

* Oversee day-to-day hostel/property operations, ensuring smooth check-in/check-out and excellent tenant experience.

* Recruit, train, and manage staff including housekeeping, maintenance, and front desk teams.

* Conduct routine inspections to ensure cleanliness, hygiene, and safety standards are maintained.

* Act as a liaison between tenants, hostel management, and institutes, ensuring smooth communication.

* Handle tenant inquiries, complaints, and escalations promptly and professionally.

* Coordinate with vendors for hostel supplies, food, and maintenance services.

* Manage rent collection, follow up on pending dues, and maintain occupancy records.

* Prepare monthly reports, cost estimates, and Profit & Loss (P&L) statements.

* Identify opportunities to optimize costs and improve operational efficiency.

* Enforce hostel policies, rules, and safety protocols to ensure discipline and security.

* Handle emergency situations such as medical issues, fire hazards, or security concerns effectively.

* Develop and maintain vendor and service provider relationships.

* Assist in budgeting, forecasting, and planning operational expenses.

* Work with internal teams (sales, marketing, finance) to streamline processes and enhance customer satisfaction.

Requirements:

* Bachelor’s/Master’s degree in Hospitality, Business Administration, or related field.

* 3+ years of experience in hostel, hotel, or property operations.

* Strong leadership, problem-solving, and organizational skills.

* Excellent communication and team management abilities.

* Proficiency in MS Office and operational management tools/software.

* Ability to multitask, work under pressure, and handle escalations effectively.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person