Operations Manager

How You Will Contribute And What You Will Learn

• Lead and manage the day-to-day operations of telecom networks, ensuring optimal service performance and customer satisfaction.
• Oversee Network Operations Centre (NOC) and Field Operations teams to ensure high availability and quick resolution of network incidents.
• Drive operational excellence by implementing best practices, automation, and proactive monitoring solutions.
• Manage SLAs, KPIs, and key operational metrics to ensure compliance with regulatory and business requirements.
• Single point of contact for all escalations towards the region of Incidence, Problem, and Change Management, and other Operational routine tasks
• Collaborate with internal stakeholders, including Engineering, IT, and Customer Support, to enhance network performance and service delivery.
• Develop and implement business continuity and disaster recovery plans for network resilience.
• Foster a high-performance culture within the operations team through leadership, training, and mentorship.
• Implement and maintain an effective governance model for operational processes and continuous service improvement.
• Lead the delivery teams in terms of motivation & enhancements for network performance, change management, new business opportunity identification, and end-to-end lessons learned.
  

Key Skills And Experience

• Bachelor's or Master's degree or equivalent, minimum 17+ years of experience in managing large-scale multivendor telecom MS operations.
• Expertise in industry standards and frameworks such as ITIL, eTOM, and best practices in fault, configuration, and performance management.
• You should demonstrate self-initiative and a proactive approach.
• Good leadership and people management skills, with the ability to build, mentor, and lead cross-functional teams in a 24/7 operational environment.
• Strategic and analytical mindset, capable of driving operational excellence, cost efficiency, and transformation initiatives aligned with business goals.
  

• Certification in ITIL is required.
• PMP -Certification.
  

About Us

Come create the technology that helps the world act together

What we offer

Nokia is committed to inclusion and is an equal opportunity employer

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  

About The Team