Operations Manager

Responsibilities

• Lead and manage daily operational tasks, including team performance, adherence to SOPs, and delivery of services.
• Regularly review and enhance internal processes, documentation, invoicing practices, reporting templates, and MIS to improve efficiency and accuracy.
• Champion continuous improvement through technology-driven automation and clearly defined goals.
• Develop and strengthen organizational capability by hiring, training, and motivating team members, fostering an environment of detail orientation, accountability, and effective decision-making.
• Establish and manage robust partnerships with healthcare and wellness vendors (labs, hospitals, wellness providers).
• Coordinate actively with vendors to ensure cost-effectiveness, high-quality services, and consistent adherence to SLAs.
• Oversee vendor onboarding, contracts, negotiations, and performance evaluation to ensure a dependable vendor ecosystem.
• Build a thorough understanding of NanoHealth's products/services and their unique value propositions.
• Act as the primary client liaison, ensuring seamless delivery of agreed services (webinars, camps, diagnostic tests).
• Generate and share insightful MIS/reports, gather and act upon client feedback, and identify opportunities to enhance client satisfaction and retention.
• Actively participate in client meetings to strengthen relationships and drive deeper engagement.
  

Requirements

• 2-5 years of proven experience in healthcare or wellness operations, client management, or vendor relations.
• Excellent organizational skills, attention to detail, and a track record of successful team leadership.
• Strong interpersonal and communication skills, comfortable with a client-facing role.
• Able to thrive in a dynamic, fast-paced environment, displaying initiative and strategic thinking.
• Passionate about making an impact in health, wellness, and preventive care.