Operations Manager

As a Project Manager, you will be responsible for managing project planning with vendors and associated departments. This includes finalizing project budgets, timelines, and operating plans. Your role will involve generating a comprehensive detailed operating plan and establishing continuous progress monitoring strategies to ensure adherence to timelines and budgets. You will implement project management methodologies and tools to track progress and facilitate communication among project stakeholders. Monitoring the usage of implemented projects and coordinating with business users to ensure the delivery of committed business value will be a key aspect of your responsibilities. Alongside the Program Manager, you will monitor the environmental health of implemented technology to ensure smooth business operations. You will also evaluate and validate the resolution of incidents and service-level issues. In this role, you will enhance incident response and problem resolution processes, with a focus on minimizing service disruptions on a global scale. You will drive the management of critical issues, level 2, and level 3 escalations, ensuring swift resolution and sustained quality customer service. Additionally, you will be responsible for generating monitoring systems to track the solution's health and performance, with automated alerts initiating action for potential issues.,