Operations Manager

Role & responsibilities

Key Duties & Responsibilities

• Daily Operations:

  Coordinate and manage daily activities across all departments (front desk, housekeeping, maintenance, F&B) to ensure seamless operation.

• Guest Experience:

  Ensure high standards of guest service, address complaints, and actively work to improve guest satisfaction scores.

• Staff Management:

  Recruit, train, schedule, and supervise hotel staff, fostering a positive and productive work environment.

• Financial Oversight:

  Manage departmental budgets, control expenses, monitor financial performance, and report on key metrics to senior management.

• Quality Control:

  Implement and enforce operational policies, procedures, and health & safety standards to maintain facility quality and guest safety.

• Inventory & Supplies:

  Monitor and manage inventory levels, ensuring all necessary supplies and equipment are ordered and maintained.

• Collaboration:

  Work closely with department heads, sales, and marketing teams to align strategies and achieve business goals.

• Problem Solving:

  Resolve issues promptly, both operational and customer-related, often requiring quick and effective decision-making.

Essential Skills & Qualifications

• Leadership & Management:

  Ability to effectively lead, motivate, and develop a team.

• Communication:

  Excellent verbal and written communication skills for clear interactions with staff, guests, and management.

• Customer Service:

  A strong commitment to providing excellent service and exceeding guest expectations.

• Financial Acumen:

  Skills in budget management, cost control, and financial analysis.

• Problem-Solving:

  Strong analytical and problem-solving skills to handle unexpected situations and challenges.

• Industry Knowledge:

  Understanding of the hospitality industry, including current trends and best practices.

• Education:

  Often requires a degree in hospitality management, business administration, or a related field.

• Experience:

  Several years of experience in a supervisory or managerial role within the hospitality industry is crucial.