Operations Manager

As an Operations Manager at GRS UpDown Museum located within GRS Fantasy Park in Mysore, your role will involve overseeing the daily operations of the museum. You will be responsible for managing staff, ensuring customer satisfaction, maintaining safety standards, and enhancing the overall visitor experience. Your coordination with various departments and vendors, handling of budgets and inventory, and implementation of operational policies will be crucial to the success of the museum. **Key Responsibilities:** - Oversee end-to-end operations of the Up Down museum to ensure a seamless visitor experience and compliance with safety standards. - Manage all staff, including guest service, ticketing, housekeeping, and technical teams. - Develop and enforce SOPs for cleaning, maintenance, crowd control, and emergency procedures. - Maintain consistent housekeeping standards for hygiene and visitor comfort. - Plan staff schedules, training sessions, and performance reviews to uphold operational efficiency. - Monitor exhibits, lighting, and equipment for continuous functionality and safety. - Coordinate with marketing teams for events, promotions, and special programs. - Manage budgets, inventory, vendor contracts, and reporting to ensure smooth administrative operations. **Qualifications Required:** - Bachelor's degree in Business Administration, Management, or a related field. - Experience in the hospitality industry is a plus. - 5 to 7 years of experience in Operations Management. - Strong customer service, communication, and problem-solving skills. - Knowledge of safety standards and compliance. - Ability to work independently and manage multiple tasks simultaneously. As an ideal candidate for this position, you should possess 5+ years of experience in operations and administrative management, preferably in museums or hospitality. Your strong leadership and team management abilities will be essential for handling multi-department operations. Excellent communication and interpersonal skills are necessary for staff coordination and guest relations. You must have knowledge of safety regulations, compliance, and crowd management protocols, along with problem-solving and decision-making capabilities for high-pressure situations. Experience in budget planning, procurement, vendor management, and operational planning tools will be advantageous. A customer-centric mindset with a focus on service excellence will further contribute to your success in this role.,