Operations Manager-Holiday Inn Racecourse

IHG Hotels & Resorts

12 - 17 years

15 - 17 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

business administration hospitality public relations staffing guest satisfaction finance http general management operations monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Direct day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.
Educate, train and motivate hotel staff while ensuring they have the information, market data, tools and equipment to successfully carry out job duties.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel and/or company rules and policies.
Promote teamwork and quality service through daily communication and coordination with key department heads.

Guest experience:

Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.
Ensure highest level of guest satisfaction by providing quality guest services and amenities.

Responsible business:

Ensure a safe and secure environment for guests, team members and hotel assets in compliance with owners policies and procedures and regulatory requirements. Maintain relations with outside contacts.
Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities and businesses.
Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel s carbon footprint.
Perform other duties as assigned. May also serve as manager on duty.

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