Operations Manager

Role & responsibilities

Studio Operations

• Oversee daily operations across all studios in the Gurgaon/Delhi NCR region.
• Ensure all workshops, sessions, and customer experiences run smoothly and adhere to brand standards.
• Conduct regular audits to ensure studio readiness, cleanliness, and operational compliance.
  

Inventory & Supply Chain Management

• Manage inventory levels across studios; coordinate with vendors for timely procurement.
• Maintain accurate records of material usage and stock movement.
• Implement efficient systems to avoid shortages or excess.
  

Workshop Oversight & Quality Control

• Ensure all workshops follow SOPs, safety guidelines, and quality benchmarks.
• Train and support in-studio teams to maintain consistency in workshop delivery.
• Collect and analyze customer feedback to drive continuous improvement.
  

Travel & Expansion Support

• Travel within Delhi/NCR as needed to support studio operations.
• Occasional domestic travel for new store launches, large events, pop-ups, and workshop setups.
• Assist in setting up new studios, ensuring processes, inventory, and teams are prepared pre-launch.
  

Team Coordination

• Supervise studio staff and workshop facilitators; manage schedules and responsibilities.
• Conduct regular team meetings, training, and performance evaluations.
• Serve as the communication link between studio teams and upper management.
  

Process & SOP Management

• Implement and refine operational SOPs across workshops, customer handling, inventory, and studio functioning.
• Identify operational gaps and propose practical solutions to enhance efficiency.
  

Reporting & Documentation

• Prepare and maintain operational reports and dashboards for management review.
• Provide weekly updates on inventory, workshop performance, and process improvements.
  

Preferred candidate profile

• Bachelors degree in Operations, Business Administration, Hospitality Management, or a related field.
• 36 years of experience in studio operations, retail/hospitality management, or similar operational roles.
• Strong organizational, problem-solving, and multitasking abilities.
• Excellent verbal and written communication skills.
• Experience with inventory management tools/software preferred.
• Willingness to travel within NCR and occasionally across India.
• Ability to work in a fast-paced, creative, customer-focused environment.