Role & responsibilities 1. Studio & Team Management Supervise and manage a team of store executives and part-time workshop facilitators. Oversee daily studio operations including conducting workshops, opening/closing duties (10:00 am 8:00 PM), inventory, equipment readiness, and store hygiene. Ensure the team is aligned with brand SOPs and delivering a seamless customer experience. 2. Workshop Oversight & Support Oversee the scheduling and execution of tufting workshops, stepping in to lead select sessions when required. Maintain quality control of workshop facilitation and customer experience throughout the session lifecycle. Handle on-ground issues with confidence, ensuring smooth conflict resolution and quick response. 3. Customer Experience & Service Foster a warm and welcoming atmosphere for all customers, ensuring high satisfaction and repeat visits. Train team members in hospitality, product knowledge, and soft skills. Personally attend to key customers or special bookings, as needed. 4. Events & External Engagement Coordinate and lead studio participation in offsite events, exhibitions, and private workshops. Manage logistics, manpower planning, and ensure brand experience is consistent across locations. 5. Reporting & Operational Improvements Maintain records including daily sales reports, attendance, inventory, and staff schedules. Work closely with leadership to identify areas of improvement and implement process Preferred candidate profile A graduate (any discipline); background in retail or hospitality is a plus. 1-4 years of experience in managing customer-facing teams or operations in a creative or retail setting. Strong leadership, people management, and problem-solving abilities. Excellent communication and interpersonal skills. Comfortable working weekends, holidays, and peak seasons.
Role & Responsibilities Sales & Customer Handling: Attend to all incoming leads from Instagram, WhatsApp, and IVR calls. Understand customer needs, explain our tufting experiences/workshops, and convert leads into bookings. Maintain an active follow-up process to maximize conversions and meet monthly sales targets. Corporate & B2B Outreach: Identify and approach companies for B2B tufting sessionsteam-building workshops, offsites, and quarterly outings. Build relationships with HR and corporate teams to pitch creative engagement ideas. Develop and maintain a corporate client database for regular outreach. Reporting & Coordination: Collaborate with the studio and operations teams to ensure seamless event execution. Maintain records of inquiries, sales, and feedback for performance tracking. Preferred candidate profile 13 years of experience in sales, client servicing, or business development (experience in D2C or events/hospitality is a plus). Strong communication and interpersonal skills. Self-driven and comfortable working in a fast-paced, creative environment. Basic familiarity with CRM tools and social media lead management preferred.
Role & responsibilities Studio Operations Oversee daily operations across all studios in the Gurgaon/Delhi NCR region. Ensure all workshops, sessions, and customer experiences run smoothly and adhere to brand standards. Conduct regular audits to ensure studio readiness, cleanliness, and operational compliance. Inventory & Supply Chain Management Manage inventory levels across studios; coordinate with vendors for timely procurement. Maintain accurate records of material usage and stock movement. Implement efficient systems to avoid shortages or excess. Workshop Oversight & Quality Control Ensure all workshops follow SOPs, safety guidelines, and quality benchmarks. Train and support in-studio teams to maintain consistency in workshop delivery. Collect and analyze customer feedback to drive continuous improvement. Travel & Expansion Support Travel within Delhi/NCR as needed to support studio operations. Occasional domestic travel for new store launches, large events, pop-ups, and workshop setups. Assist in setting up new studios, ensuring processes, inventory, and teams are prepared pre-launch. Team Coordination Supervise studio staff and workshop facilitators; manage schedules and responsibilities. Conduct regular team meetings, training, and performance evaluations. Serve as the communication link between studio teams and upper management. Process & SOP Management Implement and refine operational SOPs across workshops, customer handling, inventory, and studio functioning. Identify operational gaps and propose practical solutions to enhance efficiency. Reporting & Documentation Prepare and maintain operational reports and dashboards for management review. Provide weekly updates on inventory, workshop performance, and process improvements. Preferred candidate profile Bachelors degree in Operations, Business Administration, Hospitality Management, or a related field. 36 years of experience in studio operations, retail/hospitality management, or similar operational roles. Strong organizational, problem-solving, and multitasking abilities. Excellent verbal and written communication skills. Experience with inventory management tools/software preferred. Willingness to travel within NCR and occasionally across India. Ability to work in a fast-paced, creative, customer-focused environment.
Job Description Lead Management & Conversion Partnership & BD Sales & Operations Co-ordination Reporting & CRM Ideal Profile Women candidates preferred Excellent Communication Skills Tele-sales Experience Familiarity with Social Media & Whatsapp