Operations Manager - Facility Industry

Overall Role Objective:
The Operations Manager will play a crucial role in overseeing and optimizing the day-to-day activities. This position requires a strategic thinker with excellent leadership, organizational, and communication skills. The ideal candidate will be responsible for enhancing operational efciency, implementing process improvements, and ensuring seamless collaboration between different departments to achieve overall business objectives.

Section III: Key Responsibilities and Accountabilities of the role

1. Operational Management:
Oversee all operational activities within the FMS division, including maintenance, housekeeping, security, landscaping, and other facility management services. Establish and enforce operational policies, procedures, and standards to ensure consistent service delivery and adherence to quality and safety standards. Monitor operational performance metrics, analyse data, and implement improvements to enhance efciency, productivity, and cost-effectiveness.

2. Client Relationship Management:
Build and maintain strong relationships with key clients, understanding their needs, preferences, and expectations. Collaborate with the sales and client services teams to develop customized solutions, negotiate contracts, and ensure client satisfaction and retention. Address client inquiries, concerns, and escalations promptly, and implement corrective actions to resolve issues and maintain positive client relationships. Role

3. Business Development
Identify and secure new clients. Develop sales strategies. Negotiate and close deals to secure new business. Conduct market research to identify new opportunities. Implement business development plans.

Interested Candidated Can share their update resume

Email id :- hr@crestpropertycall :- 8657531310