Operations Manager (Design), Amazon Music Design

- Required Qualifications: • Bachelor's degree in Design, Business, Engineering, or related field • 3+ years of experience in operations management, preferably in technology or digital services • Strong analytical and problem-solving skills • Excellent project management capabilities • Proven track record of process improvement and optimization • Strong communication skills in English • Experience with data analysis and reporting tools
We're seeking an experienced Design Operations Manager to join Amazon Music's growing team in India. This role will be responsible for driving operational excellence, managing day-to-day operations, and implementing Ops specific India strategic initiatives to support Amazon Music's expansion in the region. Key job responsibilities • Lead and optimize operational processes for Amazon Music services in India • Coordinate with cross-functional teams to scale efficiencies that lead to high creative bar • Develop and track key performance metrics (KPIs) to ensure operational efficiency • Drive continuous improvement initiatives and process optimization • Create and maintain standard operating procedures (SOPs) • Collaborate with global teams to implement best practices and standardize processes • Help manage escalations within your team • Partner with Product and Engineering teams to optimize design delivery