Operations Manager

Job Title: Manager

Department: Operations

Location: Delhi NCR

Required experience: 3–6 years (preferably in EdTech, Higher Education, or similar industries)

Role Overview :

As a Manager, you will lead and streamline the operational processes for our PGP programs, ensuring an exceptional learner experience from onboarding to certification.

You will manage a team, coordinate cross-functionally with academics, finance, and support, and drive improvements that enhance efficiency and scalability. This is a critical role that combines people management, process optimization and hands-on execution.

Key Responsibilities-

Program & Learner Operations:

• Lead the end-to-end operations lifecycle for multiple PGP batches, including onboarding, documentation, orientation and milestone tracking.

• Ensure timely resolution of learner queries and issues, working closely with support and academic teams.

Batch Management & Scheduling:

• Own batch calendar and ensure smooth communication of session schedules, updates, and session links to learners and trainers.

Data & Reporting:

• Maintain and audit batch-level data to generate insightful reports to support data-driven decisions.

Process Optimization:

• Develop and implement SOPs to support team scalability.

Stakeholder Communication:

• Draft and review professional email communication to learners, trainers, and corporate stakeholders.

You can also share your resume at

ruchira.madan@crack-ed.com