The Operations Manager will oversee the day-to-day functioning of the hotel, ensuring seamless service delivery and exceptional guest experience. This role is accountable for supervising housekeeping operations, coordinating cross-departmental workflow, and maintaining operational standards across the property.

Key Responsibilities

Lead and supervise housekeeping staff, ensuring rooms and public areas meet quality and hygiene standards.
Oversee daily hotel operations including front office coordination, guest services, and routine maintenance follow-ups.
Implement and monitor SOPs to maintain consistency in service delivery.
Manage staff scheduling, performance, and training to ensure operational efficiency.
Respond to guest issues and service recovery needs with professionalism and urgency.
Maintain inventory control for housekeeping supplies and operational materials.

Requirements

Bachelor’s degree preferred.
Strong English communication skills, both written and verbal.
Prior experience in hotel operations or hospitality management is an advantage.
Proven ability to lead teams and manage multiple tasks in a fast-paced environment.
Attention to detail and commitment to high service standards.

Job Types: Full-time, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Food provided
Paid sick time
Paid time off

Ability to commute/relocate:

Varkala, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Language:

English (Required)

Work Location: In person

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