Operations Manager

About us: The Godown is a gaming arcade in Bangalore offering, snooker, consoles, pool, table-tennis, air hockey and social events. We are looking for a hands-on Manager to run day-to-day operations, lead a small staff, handle cash and inventory, and create an excellent customer experience during evening & night shifts. Key Responsibilities: Open/close operations for late afternoon to night shift, manage staff Lead, train and supervise staff, hire and schedule replacements if required. Cash handling, POS reconciliation and daily cash deposits; maintain cash control procedures. Manage inventory (F&B, tokens, consumables), vendor ordering and stock audits. Ensure machines/games, tables, consoles and the premises are maintained very well and safe. Run promotions, events and school/college tie-ups to drive footfall and revenue. Ensure legal/compliance requirements (shops license, fire safety, local municipal rules) are followed. Handle customer complaints and ensure excellent on-floor service. Basic bookkeeping for daily takings and monthly reports; coordinate with owner for payroll, invoices and budgets. Security & incident reporting (first response, CCTV monitoring coordination, coordinate with police if required). Maintain hygiene, F&B management Skills & experience required: 2–5 years experience running a retail/hospitality/entertainment outlet (store manager / operations / F&B / leisure or arcade background preferred). Proven cash-handling & staff-supervision experience. Comfortable with late/weekend shifts and managing a small team. Good communication in English + local language (Kannada/Hindi) preferred. Basic computer skills: Excel, Google Sheets, POS familiarity. Strong customer service orientation and problem-solving under pressure. Police verification and clean record will be required. Nice to have: prior experience in gaming arcades, F&B outlets, multiplexes or entertainment venues; event management experience. Employment type: Full time Shifts: 3:00 PM–1:00 AM Probation: 3 months Notice period: 30 days