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Capgemini logo

Operations Manager

12 - 15 years

14 - 17 Lacs

Kolkata

Posted:3 months ago| Platform: Naukri logo

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Skills Required

operations management customer service kpo english language quality assurance vendor management plaster flooring project management team management training shuttering branch management center management process management brick work sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role : Should have 12-14 yrs of experience in contact center. Should be able to meet teams daily task handling through various form & medium of communication, written and/or verbal or phone. Prior Contact Center transformation experience is a must. Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level .Agreements (SLAs) and ensure there is no penalty due to miss in SLAs. Should ensure accuracy in the tasks completed. Demonstrate analytical capabilities while performing tasks. Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating. Should have knowledge on ITES/BPO/KPO/Customer Service /Operations. Primary Skill Transformation and QA skill in Contact centre operations. Good proficiency on English language and exposure to business domain is an added advantage. Secondary Skill Willing to work in 24/7 environment and sign a service agreement as per company norms. Ability to work in flexible work schedule, including holidays & weekends.

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www.capgemini.com

IT Services and IT Consulting

Paris France

10001 Employees

5131 Jobs

    Key People

  • Aiman Ezzat

    Chief Executive Officer

  • Carole Ferrand

    Group Chief Financial Officer

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