Operations Manager

You are an experienced and proactive Ship Spare Parts Logistics Operations Manager with the opportunity to lead and manage the operations team in Mumbai. Your role is crucial in ensuring smooth logistics execution, exceptional customer service, and fostering a high-performing team culture. As the primary escalation point for key customers in the region, you will be responsible for team building, training, and process improvement. Your key responsibilities include: - Building and managing a team of Operations Executives for daily shipment handling and coordination. - Providing coaching, guidance, and performance feedback to uphold service excellence. - Developing onboarding and training programs for staff. - Acting as the senior escalation contact for customers in India, ensuring prompt resolution of service issues. - Overseeing operational processes from shipment bookings to delivery, ensuring compliance with global SOPs and customer requirements. - Collaborating with global offices for seamless coordination and providing regular reports on team performance and operational KPIs. - Participating in systems implementation and continuous improvement projects. Requirements & Qualifications: - Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field. - 6-10 years of logistics/freight forwarding experience with 2-3 years in a managerial role. - Strong knowledge of international shipping, air and sea freight, and customs procedures. - Excellent leadership, communication, and organizational skills. - Proficiency in logistics software and Microsoft Office Suite. - Previous experience in marine logistics is advantageous. What We Offer: - A leadership role in a globally recognized logistics company. - Opportunity to build and shape a new team and operational setup in India. - International exposure and cross-functional collaboration. - Career development in a dynamic and fast-paced industry.,