Operations Manager

Job Title: Operations & Sales Manager – Bakery & Cloud Kitchen (Kolkata)

Company: Bonntonn Gourmet – Premium Bakery & Gifting Brand

Location: Alipore, Kolkata

Salary: ₹30,000–₹40,000/month

Job Type: Full-time | 6 days/week

About Us:

Bonntonn Gourmet is a premium cloud bakery and gifting studio with top-selling products on Swiggy, Zomato, and direct corporate gifting channels. Our current monthly revenue spans ₹5–20L, with growth targets to double through dark stores and strategic verticals.

Role Overview:

We’re hiring an experienced Operations & Sales Manager to run the full stack of execution — from kitchen to client — while building a performance-driven team culture.

Key Responsibilities:

• Supervise 4 operational locations (kitchen, studio, storage, and dark store)

• Assign and monitor daily tasks for each team member based on orders and sales forecasts

• Track KPIs for production (output/time), packaging accuracy, hygiene, inventory, and dispatch

• Implement performance reviews, corrective actions, and bonus/penalty systems

• Maintain Excel dashboards and CRM systems to measure team output and sales alignment

• Push aggregator sales (Swiggy/Zomato) and ensure smooth client deliveries

• Work closely with the founder on sales growth, expansion plans, and dark store rollouts

Requirements:

• Minimum 4 years in a bakery, QSR, or food operations role

• Experience managing 10+ employees with measurable KPIs

• Fluent in English, Hindi, Bengali preferred

• Familiar with CRM systems, Google Sheets, and task tracking platforms

• Strong leadership, documentation, and people-management skills

Timings:

• 10-hour shifts (2 options): 9 AM–7 PM or 11:30 AM–9:30 PM

Benefits:

• Leadership role in a fast-growing brand

• Flat structure with direct access to founder

• Growth into city lead and regional manager roles as we expand

Skills Required:

• Strong leadership and strategic thinking abilities.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Proficiency in MS Office Suite (Excel, Word, PowerPoint).
• Experience with CRM software and business management tools.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Customer-centric approach with a focus on providing excellent service.
• Financial acumen and experience in budgeting and forecasting.