Operations Manager- B2B

Key Responsibilities:Sales & Client Management:

• Drive B2B sales strategy to onboard new clients across industries like manufacturing, FMCG, retail, pharma, and e-commerce.
• Manage key enterprise accounts to ensure retention and revenue growth.
• Develop and present tailored logistics solutions based on client needs.
• Lead pricing negotiations, contract closures, and commercial discussions.
• Collaborate with internal teams to ensure effective onboarding and service initiation.

Operations Management:

• Oversee end-to-end logistics operations, ensuring SLA adherence, cost efficiency, and service quality.
• Manage daily delivery operations, route planning, fleet utilization, and hub productivity.
• Implement best practices for process optimization, resource planning, and performance monitoring.
• Lead a team of ground operations staff, hub leads, and support teams to ensure timely execution.
• Ensure real-time issue resolution, minimize escalations, and maintain client satisfaction.

Performance & Reporting:

• Monitor and drive key KPIs OTIF, TAT, fill rate, cost per delivery, and NPS.
• Track operational health using dashboards and reporting tools.
• Provide regular updates to senior leadership on sales pipeline, revenue targets, and service metrics.

Requirements:

• 510 years of experience in

  B2B sales and logistics operations

  , with strong client handling exposure.
• Prior experience in 3PL, last-mile logistics, express transportation, or supply chain management is preferred.
• Excellent stakeholder management and communication skills.
• Strong analytical skills and experience with data-driven decision making.
• Ability to lead cross-functional teams in a fast-paced, target-driven environment.
• Proficient in MS Excel, Google Sheets, and CRM/ERP systems.

Preferred Industry Background:

• Logistics / 3PL / 4PL
• E-commerce Delivery
• B2B Transportation / Express Logistics
• Warehousing & Distribution

What Shadowfax Offers:

• Competitive compensation with lucrative performance incentives.
• Opportunity to work with leading enterprise clients and scalable logistics models.
• A high-impact role in one of Indias fastest-growing logistics companies.
• Transparent and merit-driven work culture.