Operations Lead, Trust and Safety

As a Trust and Safety Operations Lead at Google, you will be responsible for overseeing the support operations to ensure compliance with key metrics. You will play a crucial role in leading training and support for review teams, driving process improvements for operational scale and quality. Additionally, you will collaborate with Content and Artificial Intelligence (AI) Policy leads on program implementation, managing risks, and developing roadmaps for adoption across teams. Your role will involve working cross-functionally to enhance the developer experience by gathering insights, leading projects to improve policy experiences, and enabling compliance. As a key member of the Trust and Safety team, you will take charge of analyzing support features, establishing tracking and reporting mechanisms to provide data-driven insights and recommendations to stakeholders. The Trust and Safety team at Google is dedicated to addressing the most significant challenges that impact the safety and integrity of Google products. By leveraging technical expertise, problem-solving skills, user insights, and effective communication, team members like you strive to protect users and partners from abuse across various Google platforms such as Search, Maps, Gmail, and Google Ads. As a Trust and Safety Operations Lead, you are expected to think strategically, collaborate globally, and work closely with Google engineers and product managers to identify and combat abuse and fraud cases efficiently. Your commitment to upholding trust in Google and ensuring the utmost levels of user safety is paramount, making your role essential in maintaining the integrity of the platform.,