Operations Executive(DIH)

• Purpose
  

• Key Responsibilities
  

Responsibilities

Operational

• Supervise the entire shift operations in terms of inbound, outbound and transit operations for shipments mainly in terms of tally, documentation and carting/ loading operations for
• Ensuring timely and accurate connections of on to the approved network
• Ensuring the timely and accurate dispatch of loads to the respective PUD Centers during the shift
• Ensuring timely updation of all inbound and outbound runs in GNMS.
• Ensure appropriate and accurate completion of paperwork and documentation for necessary regulatory clearances for all inbound, outbound and transit loads during the shift
• Coordinate with check-posts and nakas for clearance of shipments
• Oversee the work of staff in the shift to ensure adherence to the operational workflows, and Standard Operating Procedures (SOPs) at the Warehouse
• Coordinate and manage all cases of network changes, priority runs, misconnections, etc. occurring during the shift; Provide communication regarding the same to the concerned PUD Centers / Service Centers
• Ensure code updations for misconnections, misroutes, wrong tagging, or any such issues and ensure mail communication to the required locations regarding the same
• Handle all exception cases during the shift; On a daily basis check on the exceptions of the previous shifts and ensure follow up for closure/ resolution of the same
• Undertake stock lying at warehouse, exception checking for the shift and take appropriate action for the same.
• Handle all internal/external communications during the shift for smooth warehouse operations
• Check attendance and leave data for all staff in the shift; Plan daily operations within the shift as per the loads and attendance
• Conduct daily staff briefings, including communication regarding any operational changes in the shift
• Ensure safe handling of all shipments and report any damage cases to the origin
• Responsible for generation of all MIS related to warehouse operations during the shift.
  

People

• Monitor performance of staff during the shift and support in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally
• Provide direction, guidance and support to the employees to help them discharge their duties effectively
• Ensure capability building for the team
• Key Result Areas and Key Performance Indicators
  

S. No

Key Result Areas

Key Performance Indicators

• Timely connectivity of loads to the PUD Centers (% compliance)
• % Shipment lying at warehouse (SLAH)
• % Consolidated bagging from the Warehouse
• Timely updation of status in the system (% compliance within TAT)
• Adherence to SOPs (measured in terms of number of non-compliances/ deviations)
• Number of instances of misroutes and misconnections
• Timely communication with origin in case of exceptions (% closure within TAT)
• Timely communication with PUD centers in case of any network delays etc
  

• Adherence to network timelines (number of instances of delays in arrival and departure schedules).
• 100% operation of schedule runs and 100% updation of all runs in GNMS module for the shift.
  

• Adherence to Performance Management system timelines and guidelines
  

• Ensure training of the Team members in-line with HO training