Operations Executive(DIH)

Responsible for all inbound, outbound and transit operations at the Warehouse during the shift and ensure timely and accurate connections of shipments onto the network during the shift.

Responsibilities

Operational

• Supervise the entire shift operations in terms of inbound, outbound and transit operations for shipments mainly in terms of tally, documentation and carting/ loading operations for

o Ensuring timely and accurate connections of on to the approved network

o Ensuring the timely and accurate dispatch of loads to the respective PUD Centers during the shift

o Ensuring timely updation of all inbound and outbound runs in GNMS.

• Ensure appropriate and accurate completion of paperwork and documentation for necessary regulatory clearances for all inbound, outbound and transit loads during the shift

• Coordinate with check-posts and nakas for clearance of shipments

• Oversee the work of staff in the shift to ensure adherence to the operational workflows, and Standard Operating Procedures (SOPs) at the Warehouse
• Coordinate and manage all cases of network changes, priority runs, misconnections, etc. occurring during the shift; Provide communication regarding the same to the concerned PUD Centers / Service Centers
• Ensure code updations for misconnections, misroutes, wrong tagging, or any such issues and ensure mail communication to the required locations regarding the same
• Handle all exception cases during the shift; On a daily basis check on the exceptions of the previous shifts and ensure follow up for closure/ resolution of the same
• Undertake stock lying at warehouse, exception checking for the shift and take appropriate action for the same.
• Handle all internal/external communications during the shift for smooth warehouse operations
• Check attendance and leave data for all staff in the shift; Plan daily operations within the shift as per the loads and attendance
• Conduct daily staff briefings, including communication regarding any operational changes in the shift
• Ensure safe handling of all shipments and report any damage cases to the origin
• Responsible for generation of all MIS related to warehouse operations during the shift.

People

• Monitor performance of staff during the shift and support in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally
• Provide direction, guidance and support to the employees to help them discharge their duties effectively
• Ensure capability building for the team

S. No

Key Result Areas

Key Performance Indicators

1.

Drive service quality and excellence in the Warehouse

• Timely connectivity of loads to the PUD Centers (% compliance)

• % Shipment lying at warehouse (SLAH)

• % Consolidated bagging from the Warehouse

• Timely updation of status in the system (% compliance within TAT)

• Adherence to SOPs (measured in terms of number of non-compliances/ deviations)
  

• Number of instances of misroutes and misconnections
  

• Timely communication with origin in case of exceptions (% closure within TAT)

• Timely communication with PUD centers in case of any network delays etc

2.

Ensure Network Health and capacity utilization in region

• Adherence to network timelines (number of instances of delays in arrival and departure schedules).
• 100% operation of schedule runs and 100% updation of all runs in GNMS module for the shift.

3.

Ensure Performance Driven Culture

• Adherence to Performance Management system timelines and guidelines

4.

Employee Engagement and Development

• Ensure training of the Team members in-line with HO training