Operations Executive

Company details:

Ziptrrip is an early stage fast growing globally scalable startup in the B2B SaaS Traveltech domain.The platform is focused on corporate travel enabling end-to-end convenience for employees and builds transparency and decision-making ability for corporates. The platform further differentiates itself by digitizing policy & claim management experience for employees along with actionable reports.

Ziptrrip achieved 6x growth in F24 while retaining 100% of its over 150+ corporate customer base including Shoppers Stop, Symbiosis Institute, Piramal Group, Aditya Birla Group & others. The founding team consists of highly energetic people from XISS, IIM Indore, IIT Roorkee among others

Discover our who we are:

o Website: https://ziptrrip.com/

o LinkedIn: https://www.linkedin.com/company/wtpl-ziptrrip/mycompany/

o Coverage in Economics Times: ET Article on 18th Aug 2024

Responsibilities:

● Act as the on-site travel customer service representative at the client’s office, managing all day-to-day corporate travel needs including flights, hotels, bus, train, cabs, visas, travel insurance, and related services.

● Handle urgent and last-minute bookings or changes with minimal turnaround time.

● Prepare weekly/monthly travel reports for the client’s management team.

● Manage end-to-end visa services of customers

● Handle customer inquiries and resolve issues in a timely and professional manner

● Updating daily activities in the project management tool

● Raising customer queries where there is dependency of any internal team member

● Communicating & coordinating with internal & external stakeholders

● Stay updated with industry trends and changes in regulations to ensure operational compliance

● Contribute to the overall operational efficiency and effectiveness of the organization

Qualifications:

· Prior experience in an onsite/implant travel desk role preferred.

· Strong customer service orientation and ability to interact with senior stakeholders.

· Problem-solving mindset to handle travel disruptions and escalations.

· Previous experience in travel customer service is preferred

· Good knowledge of visa-related nuances

• Knowledge of operating travel Global Distribution System (GDS) preferred
• Excellent attention to detail and accuracy in performing tasks
• Proficient in using operational tools, software, and systems
• Strong communication skills, both written and verbal
• Ability to work well in a fast-paced and dynamic environment
• Knowledge of regulatory compliance and industry best practices
• Comfortable with MS tools & especially Excel

Benefits of joining Ziptrrip:

We are a lean team with reasonable experience to see through a business and with some really big aspirations. Educational qualifications & work experience are not a constraint, you just need to be super passionate to make or break things. We work to make things happen hence time is just agnostic but the beauty to see things come to life everyday is what keeps us moving forward. If you aspire to startup on your own someday, the experience gained will be invaluable.

● You gain first hand experience of how an early stage startup works

● Work directly with the founding team

● Be responsible for the entire product rather than parts of it

Job Details:

● Position Type: Onsite at Client’s Office (Bangalore)

● Client SPOC + Ziptrrip Customer Service Manager

● Client employees, Ziptrrip backend customer service, airlines, hotels, visa agencies.

● Time: 9.30AM to 6.30 PM

Job Types: Full-time, Contractual / Temporary

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund