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Vecmocon Technologies
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Operations Executive

Operations Executive

Vecmocon Technologies

4 - 7 years

4 Lacs

new delhi lucknow chennai bengaluru

Posted:3 hours ago| Platform:

Apply

Skills Required

procurement team management spare parts stock management analytical customer support customer experience automotive consumer electronics logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Vecmocon:

Vecmocon was incubated in 2016 at IIT Delhi by Peeyush Asati (CEO), Adarshkumar Balaraman (COO) and Shivam Wankhede (CTO). The company has now established its presence in major cities including Delhi, Bangalore, Chennai & Lucknow with a passionate team of more than 180 associates. The company is at the forefront of advanced computing solutions for electric mobility, specializing in safety-critical components such as Battery Management Systems (BMS), EV chargers, Vehicle Intelligence Modules (VIM), secure Firmware Over the Air (FOTA), etc for electric vehicles. The company is working with two of the top 5 EV players in India and various leading battery manufacturers ensuring a high level of reliability and safety, delivering robust performance for the next generation of intelligent and smart EVs. With a vision to develop the most reliable, robust, and cost-efficient systems, Vecmocon aims to drive the mass adoption of electric vehicles globally.

Key Responsibilities

Team Management:

Lead, guide, and monitor a team of technicians handling warranty and repair activities.

Allocate tasks and track performance to ensure service quality and efficiency.

Service & Warranty Operations:

Plan and schedule field visits for repairs, maintenance, and warranty claims.

Ensure adherence to service SLAs and customer commitments.

Drive efficiency and productivity within the service team.

Inventory & Stock Management:

Maintain adequate stock levels of spare parts and components.

Coordinate with procurement/logistics teams for replenishment.

Track consumption and control wastage of spare parts.

Data & Reporting:

Maintain accurate records of daily repair and service activities.

Share operational dashboards, productivity metrics, and service completion reports.

Highlight gaps, delays, or recurring issues with actionable insights.

Process Improvement:

Identify bottlenecks in field operations and suggest process enhancements.

Ensure compliance with company policies, warranty guidelines, and safety standards.

Customer Experience:

Support customer satisfaction by ensuring timely and effective resolution of service requests.

Collaborate with customer support and operations teams for seamless service delivery.

Key Skills & Competencies

Strong leadership and team management skills.

Knowledge of warranty, repair, and field service operations.

Good understanding of spare parts and inventory management.

Proficiency in MS Excel/Google Sheets and data reporting.

Analytical and problem-solving mindset with attention to detail.

Strong communication and coordination abilities.

Qualifications & Experience

Bachelor s degree/diploma in Engineering, Operations, or related field.

4 years of experience in service operations, preferably in automotive, consumer electronics, or equipment industries.

Hands-on experience managing technicians/field teams will be preferred.

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Personal Settings

Operations Executive

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

About Vecmocon:

Key Responsibilities

Team Management:

Service & Warranty Operations:

Inventory & Stock Management:

Data & Reporting:

Process Improvement:

Customer Experience:

Key Skills & Competencies

Qualifications & Experience

More Jobs at Vecmocon Technologies