OPERATIONS EXECUTIVE

Operations Executive

Company: LMES Academy Pvt Ltd

Website: https://lmes.in/

Linkedin: https://www.linkedin.com/company/lmes-academy/mycompany/

Location: Urapakkam, Chennai.

Experience: 0.6Years to 3Years

Position: Operations Executive

Type: Full Time

Shift: US Shift

Week Off: Rotational

Company Overview:

We are an 'EduTech' based out of Chennai aimed at simplifying science and promote

conceptual learning among students. To create a natural passion for science among students

thereby encourage pursuing science and technology as a profession driven through

innovation, is our vision! Currently we organize science workshops for school students in the

name of 'Big Bang' and we have plans to expand our company this year.

Our journey began via social media (YouTube and Facebook) by delivering short video blogs

explaining science and engineering concepts of varying difficulty levels using their practical

real world applications in the name of a channel, ‘Let’s Make Engineering Simple’ (LMES).

People who started following our videos began to understand these concepts better and

started to relate them with real-world applications around them. Over the past two years, we

have enabled clear understanding on selected science concepts for over1+ million people

through social media. At this juncture, we realized the need to take this understanding further

for the development of the masses in society. Our digital selves went through a ‘Big Bang’ to

come to the real world and we evolved with the concept of a science fair from LMES called

‘Big Bang’. Other initiatives like e-content development, educational TV programs have also

become a part of LMES Academy. In short, our motto is to promote application-based learning

which facilitates the learner to understand instead of promoting rote learning. LMES Academy

strives hard to create awareness about the ease of science, by bringing an attitudinal change

towards science. Be a part of LMES Academy for a better education system

Role Overview:

The “Operations Executive” will be responsible for onboarding enrolled students,

monitoring payment processes, sharing class schedules, and collaborating with both the

support and sales teams. This role is essential for ensuring a smooth operational flow and

maintaining high levels of student satisfaction.

Key Responsibilities:

1. Student Onboarding:

• Manage the onboarding process for new students, providing them with necessary

information and guidance.

• Ensure all enrolled students have access to class schedules and relevant resources.

2. Payment Monitoring:

• Track and oversee student payments, ensuring timely and accurate processing.

• Follow up with students on outstanding payments and assist in resolving billing issues.

3. Schedule Management:

• Share class schedules with enrolled students and address any scheduling inquiries.

• Update and maintain scheduling information as necessary.

4. Team Collaboration:

• Work closely with the support team to address student inquiries and provide

assistance as needed.

• Collaborate with the sales team to ensure a seamless transition from enrollment to

class participation.

5. Administrative Duties:

• Maintain accurate records of student accounts and financial transactions.

• Generate and provide reports on student enrollment, payment status, and other

operational metrics.

Qualifications:

• Bachelors degree in Business Administration, Education, or a related field.

• Prior experience in operations, customer service, or educational administration

preferred.

• Strong organizational skills and the ability to multitask effectively.

• Excellent communication skills, both verbal and written.

• Proficiency in Microsoft Office Suite and familiarity with database management.

• Ability to work in a rotational shift schedule.

What We Offer:

• A dynamic and supportive work environment.

• Opportunities for professional development and career advancement.

• Competitive salary and benefits package.