Working : 6 days of working Location: Zamin Pallavaram, Chennai Job description A Receptionist is responsible for managing the front desk, greeting visitors, answering phone calls, and performing administrative tasks. You'll ensure smooth day-to-day operations and provide a welcoming experience for guests and clients. Roles & Responsibilities : Greet visitors and clients with a warm and professional demeanor. Answer phone calls and route them to the appropriate personnel. Maintain a clean and organized reception area. Assist with administrative tasks such as data entry and filing. Provide information to visitors and answer inquiries. Monitor office supplies and order replacements as needed. Coordinate with maintenance staff for office upkeep. Support other departments with clerical tasks as required. Requirements & Skills : Proven experience as a Receptionist, Front Desk Representative, or similar role. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Professional appearance and positive attitude

We're Hiring Subject Matter Expert !!! Chemistry Botany Physics Company Description: LMES started off as a passionate attempt to make understanding science and engineering concepts easy and simplify its significance and application in real life scenarios. A one mans idea is now loved and followed by millions on You tube and Facebook. Introducing application based learning and relatable real life examples for comprehension has promoted concept retention to a greater extent. Our aim is to deviate from the rote learning method, work to enhance the learning experience and improve the quality of education in every life our idea touches. Job Description: We are seeking a qualified and knowledgeable Subject Matter Expert (SME) with expertise in Physics, Chemistry, Botany, Zoology to join our dynamic team. The SME will play a pivotal role in translating educational scripts from English to Tamil and presenting the content on camera to create informative video content. This role offers the opportunity to contribute to the development of educational material for students in classes 11 and 12, with an emphasis on clarity and depth of understanding. Key Responsibilities: Translate educational scripts from English to Tamil, ensuring accuracy and clarity of content. Present script content in front of the camera to create engaging video lessons. Collaborate with the production team to ensure the quality and accuracy of video content. Provide input and feedback on script development, emphasising conceptual clarity. If capable, contribute to the creation of scripts from scratch, offering in-depth explanations of class 11 and 12 concepts. Qualifications: Masters in Chemistry, Botany, Zoology and Physics with strong subject knowledge. Proficiency in both English and Tamil languages. Excellent communication and presentation skills. Ability to simplify complex concepts for educational purposes. Strong understanding of the curriculum and concepts taught in classes 11 and 12. Show more Show less

Company Name: LMES Academy Private Limited Website: https://lmes.in/ LinkedIn: https://www.linkedin.com/company/lmes-academy/mycompany/ YouTube Channel Name: Let's Make Education Simple YouTube URL: https://www.youtube.com/channel/UCNwcxhfBVDgwx9Lv3CBpu6A Role: Content Writer Experience: 0 to 3years Location: Pallavaram, Chennai Job Description: We are looking for a talented and knowledgeable Science/Engineering Content Writer who is proficient in Hindi or Telugu to join our dynamic team. The ideal candidate will have a strong academic or professional background in science or engineering and a passion for effectively communicating complex concepts in a simple and engaging manner. This role is essential in producing high-quality content for a variety of audiences, including professionals, students, and enthusiasts, while ensuring the accuracy, clarity, and appeal of the content. Responsibilities: • Write clear, engaging, and informative content on science and engineering topics in both Hindi or Telugu. • Conduct in-depth research to gather relevant information from reliable sources, ensuring content accuracy and credibility. • Present complex technical concepts in an easy-to-understand format for diverse audiences, including professionals, students, and enthusiasts. • Collaborate with the editorial team to plan, write, and edit content for blogs, articles, whitepapers, and educational resources. • Stay updated on the latest trends and advancements in science, engineering, and STEM education to create relevant and timely content. • Ensure adherence to referencing standards and guidelines for content creation. • Create multimedia content (e.g., videos, infographics, podcasts) to enhance the user experience (optional, depending on skillset). • Contribute ideas for content strategy and assist in developing engaging, informative, and educational resources. Qualifications & Skills: • Educational Background: Bachelor's or Master’s degree in Science, Engineering, or a related field (e.g., Physics, Mechanical Engineering, Electronics, or Computer Science). • Research Skills: Ability to conduct detailed research and synthesize information from diverse sources, ensuring the content is accurate and well-referenced. • Writing Skills: Strong writing skills in both Hindi and Telugu, with the ability to break down technical information into clear, concise, and engaging content. • Preferred Experience: 2+ years of experience in content writing, technical writing, or education, particularly in the science or engineering domains. • STEM Knowledge: In-depth understanding of science, engineering, and technology trends, with the ability to create relevant and timely resources for education. • Multimedia Skills (Optional): Experience in creating multimedia content such as videos, podcasts, or infographics is a plus. • Attention to Detail: Ensure high standards of quality, grammar, and language accuracy. • Collaboration: Ability to work collaboratively with a diverse team of writers, editors, and content creators. Why Join Us? • Be part of an innovative and growing team that values creativity and excellence in content creation. • Opportunity to make a significant impact by educating and inspiring a wide audience through engaging science and engineering content. • Work in an environment that supports professional growth and development. Show more Show less

Role: Customer Support Executive (International Voice Process) Company: LMES (EdTech Company) Website: https://lmes.in/ LinkedIn: https://www.linkedin.com/company/lmes-academy/mycompany/ Experience: 0.6 to 4 Years Location: Urapakkam, Chennai, Tamil Nadu. Working Days: 6 Days in a Week (Working on Sundays is mandatory) Shift Timing: 9:00 PM – 6:00 AM (6 days a week) Week off: Rotational Off Role Overview: As a Customer Support Executive at LMES, you will be the primary point of contact for our international clientele, assisting them with inquiries related to our online courses. Your role is pivotal in ensuring a seamless learning experience for our users by providing timely and accurate information. Key Responsibilities: • Customer Interaction: Handle inbound and outbound calls to address customer queries, provide information about courses, and resolve issues promptly. • Issue Resolution: Troubleshoot and resolve customer concerns, escalating complex issues to the appropriate departments when necessary. • Documentation: Maintain accurate records of customer interactions, feedback, and resolutions in the CRM system. • Product Knowledge: Stay updated on course offerings and related materials to provide accurate information to customers. • Quality Assurance: Adhere to company policies and quality standards to ensure customer satisfaction. Qualifications: • Education: Bachelor's degree in any field or equivalent work experience. • Experience: Previous experience in customer support, preferably in an international voice process. • Skills: 1. Excellent verbal and written communication skills in English. 2. Strong problem-solving abilities. 3. Ability to handle stressful situations and provide efficient solutions. 4. Proficiency in using customer service software, databases, and tools. 5. Familiarity with CRM systems and practices. Show more Show less

Website : https://lmes.in/ LinkedIn : https://lnkd.in/gzQkaxWM Role : Business Development Executive (Hindi/Malayalam/Telugu/Kannda) Experience: 0.6 to 8 Years Location: Urapakkam, Chennai, Tamil Nadu. Working Days: 6 Days in a Week (Working on Sundays is mandatory) Week off: Rotational Off. Role Description: We are looking for a dynamic and results-driven Business Development Representative to join our growing team. The ideal candidate will have experience in cold calling, conducting product demos, and successfully closing deals. Key Responsibilities: Cold Calling: Proactively reach out to potential clients via phone and email to introduce our products and generate new business opportunities. Product Demos: Schedule and conduct product demonstrations via Zoom or Google Meet, effectively showcasing the features and benefits of our products to prospects. Lead Qualification: Assess and qualify incoming leads, understanding their pain points and determining the best solutions that our product can offer. Sales Presentations: Tailor product presentations to meet the unique needs of prospects, ensuring they clearly understand how our solution can address their challenges. Closing Deals: Use consultative selling techniques to close deals and achieve monthly or quarterly sales targets. Follow-up: Maintain regular follow-ups with prospects to ensure engagement and facilitate closing. CRM Management: Record all sales activities, manage customer information, and track the progress of deals in our CRM system. Collaboration: Work closely with the marketing and sales teams to align on lead generation strategies and provide feedback on customer needs and market trends. Requirements: Experience: Proven experience in cold calling, product demos, and sales, preferably in a B2C environment. Sales Skills: Excellent verbal and written communication skills, with a persuasive and consultative approach to selling. Tech-Savvy: Comfortable using digital communication tools such as Zoom or Google Meet for product demos and meetings. Goal-Oriented: Strong drive to meet and exceed sales targets, with a focus on closing deals. Organizational Skills: Strong ability to manage a sales pipeline, prioritize leads, and follow up in a timely manner. Adaptability: Ability to quickly learn about new products and adapt to evolving sales strategies. What We Offer: Competitive salary and commission structure. Opportunities for career growth and advancement. A collaborative and supportive work environment. Ongoing training and professional development.

Role Description: We are looking for a dynamic and results-driven Business Development Representative to join our growing team. The ideal candidate will have experience in cold calling, conducting product demos, and successfully closing deals. Key Responsibilities: Cold Calling: Proactively reach out to potential clients via phone and email to introduce our products and generate new business opportunities. Product Demos: Schedule and conduct product demonstrations via Zoom or Google Meet, effectively showcasing the features and benefits of our products to prospects. Lead Qualification: Assess and qualify incoming leads, understanding their pain points and determining the best solutions that our product can offer. Sales Presentations: Tailor product presentations to meet the unique needs of prospects, ensuring they clearly understand how our solution can address their challenges. Closing Deals: Use consultative selling techniques to close deals and achieve monthly or quarterly sales targets. Follow-up: Maintain regular follow-ups with prospects to ensure engagement and facilitate closing. CRM Management: Record all sales activities, manage customer information, and track the progress of deals in our CRM system. Collaboration: Work closely with the marketing and sales teams to align on lead generation strategies and provide feedback on customer needs and market trends. Requirements: Experience: Proven experience in cold calling, product demos, and sales, preferably in a B2C environment. Sales Skills: Excellent verbal and written communication skills, with a persuasive and consultative approach to selling. Tech-Savvy: Comfortable using digital communication tools such as Zoom or Google Meet for product demos and meetings. Goal-Oriented: Strong drive to meet and exceed sales targets, with a focus on closing deals. Organizational Skills: Strong ability to manage a sales pipeline, prioritize leads, and follow up in a timely manner. Adaptability: Ability to quickly learn about new products and adapt to evolving sales strategies. What We Offer: Competitive salary and commission structure. Opportunities for career growth and advancement. A collaborative and supportive work environment. Ongoing training and professional development.

The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills. Responsibilities Build relationships with prospective clients Maintain consistent contact with existing clients Manage sales pipeline Analyze market and establish competitive advantages Track metrics to ensure targets are hit Qualifications Bachelor's degree 3+ years in sales industry Experience in full sales cycle including deal closing Demonstrated sales success Strong negotiation skills Strong communication and presentation skills CRM experience is preferred Show more Show less

Company Name : LMES Academy Private Limited Website : https://lmes.in/ Linkedin : https://www.linkedin.com/company/lmes-academy/mycompany/ Role : Senior Subject Matter Expert (Botany) Location: Urapakkam, Chennai, Tamil Nadu. Qualifications: Master’s degree in Botany with deep subject knowledge. Proficiency in Tamil and English. Strong familiarity with the curriculum and key concepts taught in grades 6-12. Proven ability to simplify and explain concepts for student understanding. Key Responsibilities: Content Creation: Develop creative, conceptually clear content for assigned topics. On-Camera Presentation: Present content scripts in an engaging, clear manner on camera. Collaboration: Work closely with the post-production team to ensure the content is transformed into video format accurately and effectively. Quality Assurance: Ensure that the final video content is of high quality, accurate, and error-free. Show more Show less

Company Description LMES Academy is an EduTech startup based in Chennai, focused on simplifying science education and promoting conceptual learning among students. The company's vision is to create a passion for science among students, encouraging them to pursue careers in science and technology through innovation. LMES Academy currently organizes science workshops for school students under the name "Big Bang" with plans for further expansion. Role Description This is a full-time on-site role for a Senior Business Development Executive located in Chennai. The role involves tasks such as new business development, lead generation, business communication, and account management. Qualifications New Business Development and Cold calling Strong Business and Communication abilities Experience in Account Management Excellent interpersonal skills and ability to build relationships Proven track record in sales and business development Ability to work independently and as part of a team Bachelor's degree in Business, Marketing, or related field Show more Show less

Company Name : LMES Academy Private Limited Website : https://lmes.in/ Linkedin : https://www.linkedin.com/company/lmes-academy/mycompany/ Role : Placement officer Experience: 2 Year to 10 Years Location: Urapakkam, Chennai, Tamil Nadu. Role Description: The Placement Officer for Uptor (Our IT Course) will be responsible for helping students and professionals secure job and internship opportunities by leveraging our upskilling programs. This role involves building and managing relationships with companies, understanding their hiring needs, and matching these with the skills and career goals of our candidates. The Placement Officer will provide personalized support throughout the job search process to maximize placement success. Key Responsibilities: Employer Relations : Partnership Development: Build and maintain relationships with companies, including startups, tech firms, and corporate organizations, to identify internship and job opportunities. Opportunity Identification: Work with employers to understand their hiring needs and match these with Uptor candidates. Event Management: Organize and participate in career fairs, networking events, and recruitment drives to connect with employers and showcase Uptor’s talent pool. Candidate Support: Career Counseling: Offer guidance on job search strategies, resume building, cover letter writing, and interview preparation. Application Support: Assist students and professionals with the application process for job and internship opportunities, ensuring they meet employer requirements. Workshops and Training: Conduct workshops on job search skills, interview techniques, and industry-specific trends to enhance candidate readiness. Placement Coordination: Process Management: Oversee the entire placement process, from initial application to successful placement, ensuring a smooth experience for both candidates and employers. Progress Tracking: Monitor the progress of placements and gather feedback from both candidates and employers to continually improve the process. Program Development: Upskilling Integration: Collaborate with the Uptor team to ensure alignment between upskilling courses and market demands. Program Improvement: Develop and implement strategies to enhance the effectiveness of placement services and improve candidate outcomes. Reporting and Documentation: Record Keeping: Maintain comprehensive records of placement activities, employer interactions, and candidate progress. Reporting: Generate regular reports on placement success rates, market trends, and feedback to support strategic planning. Collaboration: Internal Coordination: Work with Uptor’s academic and administrative teams to align placement activities with educational objectives and program offerings. Alumni Engagement: Utilize the alumni network to create additional placement opportunities and provide mentorship. Qualifications: Strong interpersonal and communication skills, with the ability to build and maintain professional relationships. Excellent organizational and project management skills. Proficiency in career management software and tools. Understanding of the upskilling and education landscape is advantageous. Knowledge of industry trends and employer expectations. Show more Show less

Role Overview: We are seeking a dynamic and experienced “ Project Associate” to join our growing team. The ideal candidate will be responsible for managing the entire product lifecycle, from inception through to launch and post-launch optimization. This role requires a blend of strategic thinking, strong leadership skills, and hands-on execution. Key Responsibilities: · Internal Stakeholder Management : Build strong relationships and collaborate effectively with cross-functional teams including Engineering, Design, Marketing, Sales, and Customer Support to ensure alignment and timely delivery of products. · Decision-Making and Risk Taking: Take ownership of product decisions, balancing data-driven insights with strategic vision. Proactively identify risks and develop mitigation plans to ensure successful product launches. · Team Management: Lead and inspire a team of product professionals, fostering a culture of innovation, collaboration, and continuous improvement. Provide mentorship and guidance to help team members grow and succeed. · Product Strategy and Roadmap: Develop and communicate a clear product strategy and roadmap based on market trends, customer feedback, and business goals. Continuously iterate and refine the roadmap based on learnings and feedback. · Cross-Functional Collaboration: Work closely with Engineering to prioritize features, manage sprints, and ensure timely delivery. Collaborate with Design to create intuitive and user-centric experiences. Partner with Marketing and Sales to develop go-to-market strategies and enable successful product launches. · Metrics-Driven Approach: Define key metrics and success criteria for products. Analyse data and user feedback to iterate on features and drive continuous improvement. · Market and Competitive Analysis: Conduct thorough market research and competitive analysis to identify opportunities and threats. Stay informed about industry trends and emerging technologies. · Customer Focus: Champion the voice of the customer throughout the product lifecycle. Gather customer insights through interviews, surveys, and usability testing to inform product decisions. Qualifications: · Bachelor's degree in Business Administration, Engineering, Computer Science, or a related field. MBA or equivalent experience is a plus. · Proven experience (3+ years) as a Project Management or similar role in a technology-driven environment. · Strong leadership and team management skills with the ability to inspire and motivate cross-functional teams. · Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels. · Demonstrated ability to make data-driven decisions and manage risks effectively. · Experience with agile development methodologies and tools. · Strategic thinker with a strong customer focus and a passion for delivering exceptional products. Benefits: · Competitive salary and benefits package · Flexible working hours · Opportunities for career growth and professional development · Dynamic and collaborative work environment Show more Show less

Role & responsibilities Building business relationships with current and potential clients Developing and executing sales and marketing strategies to grow business Maintaining and updating sales, marketing and business development documentation Collaborating with management on sales goals Support the team with other responsibilities as required Preferred candidate profile Minimum of a Bachelors Degree in Business, Marketing, Finance or similar field Minimum of 0.6 years of experience in sales, business development or similar role Ability to work under pressure Strong customer service skills Excellent verbal in Hindi/ Telugu/ Kannada/ Malayalam- Preferred

Company Description LMES Academy is an 'EduTech'​ startup based in Chennai, focused on simplifying science and promoting conceptual learning among students. The company's vision is to create a natural passion for science among students and encourage them to pursue science and technology as a profession. Currently, LMES Academy organizes science workshops for school students under the name 'Big Bang'​ and has plans for expansion this year. Role Description This is a full-time on-site role for a Cinematographer located in Chennai. The Cinematographer will be responsible for camera operation, video production, film production, cinematography, and lighting tasks on a day-to-day basis. Qualifications Camera Operation, Cinematography, and Lighting skills Experience in Video Production and Film Production Attention to detail and creativity in filming techniques Strong communication and collaboration skills Ability to work in a fast-paced environment and meet deadlines Knowledge of editing software such as Adobe Premiere Pro or Final Cut Pro Bachelor's degree in Film, Cinematography, or related field Show more Show less

We're looking for an STEM Trainer to join our team. The ideal candidate will have a passion for teaching and a strong knowledge of the STEM field. They will be able to engage students in learning and help them to reach their full potential. If you are a dynamic and enthusiastic trainer, we want to hear from you! Roles and responsibilities: Provide direct instruction to students and monitor student progress Provide instruction to students using appropriate techniques, materials, and assessments Communicate with students, parents, and co-workers in a courteous and professional manner Provide support and assistance to students as needed Prepare and maintain daily lesson plans and objectives for each class Perform other duties as assigned Requirement and Skill: Degree in Electronics, Physics or a related discipline Ability to handle different age groups Familiarity with Zoom and Google products Excellent communication skills in both written and verbal Ability to present complex information in clear and engaging ways to the Kids Proven Experience as a Teacher or Tutor is an added advantage

Company Description LMES Academy is an 'EduTech'​ startup based in Chennai, focused on simplifying science education and promoting conceptual learning among students. The company's vision is to create a natural passion for science among students and encourage them to pursue careers in science and technology through innovative methods. Currently, LMES Academy organizes science workshops for school students under the name 'Big Bang'​ and plans to expand its services this year. Role Description This is a full-time on-site role for an International Sales Specialist located in Chennai. The International Sales Specialist will be responsible for day-to-day tasks related to international sales, communication, international trade, international business, and customer service. Qualifications Strong skills in International Sales and International Business Excellent communication skills Experience in International Trade Customer service expertise Ability to work well in cross-cultural environments Knowledge of foreign languages is a plus Experience in the education sector is preferred Bachelor’s degree in Business Administration, International Relations, or related field

Company Description LMES Academy is an 'EduTech' startup based in Chennai, dedicated to simplifying science and promoting conceptual learning among students. Our vision is to create a natural passion for science and encourage students to pursue careers in science and technology through innovation. Currently, we organize science workshops for school students under the name 'Big Bang' and have plans for company expansion this year. Role Description This is a full-time, on-site Cinematographer (intern) role located in Chennai. The Cinematographer will be responsible for camera operation, video production, film production, cinematography, and lighting tasks on a day-to-day basis. Qualifications Camera Operation and Cinematography skills Video Production and Film Production skills Lighting skills Hands-on experience with camera equipment and related tools Knowledge of video editing software Strong attention to detail and creative eye Ability to work collaboratively in a team environment Studying or completed a degree in Film Production, Cinematography, or related field

Company Description LMES Academy is an EduTech startup based in Chennai, focused on simplifying science and promoting conceptual learning among students. The company's vision is to create a natural passion for science among students and encourage pursuing science and technology as a profession through innovation. Currently, LMES Academy organizes science workshops for school students under the name 'Big Bang' and aims to expand its offerings this year. Role Description This is a full-time on-site role for an Inside Sales Executive (Hindi) at LMES Academy located in Chennai. The Inside Sales Executive will be responsible for lead generation, communication with potential customers, providing excellent customer service, and driving sales for the company. Qualifications Inside Sales and Lead Generation skills Excellent communication and customer service abilities Strong sales skills Experience in the education sector is a plus Bachelor's degree in Marketing, Business, or a related field

Company Description LMES Academy is an EduTech startup based in Chennai, focusing on simplifying science education and promoting conceptual learning among students. Their vision is to ignite a natural passion for science in students, encouraging them to pursue science and technology as a profession through innovation. LMES Academy currently organizes science workshops for school students under the name 'Big Bang' and plans to expand their company this year. Role Description: The Placement Officer for Uptor will be responsible for helping students and professionals secure job and internship opportunities by leveraging our upskilling programs. This role involves building and managing relationships with companies, understanding their hiring needs, and matching these with the skills and career goals of our candidates. The Placement Officer will provide personalized support throughout the job search process to maximize placement success. Key Responsibilities: Employer Relations : Partnership Development: Build and maintain relationships with companies, including startups, tech firms, and corporate organizations, to identify internship and job opportunities. Opportunity Identification: Work with employers to understand their hiring needs and match these with Uptor candidates. Event Management: Organize and participate in career fairs, networking events, and recruitment drives to connect with employers and showcase Uptor’s talent pool. Candidate Support: Career Counseling: Offer guidance on job search strategies, resume building, cover letter writing, and interview preparation. Application Support: Assist students and professionals with the application process for job and internship opportunities, ensuring they meet employer requirements. Workshops and Training: Conduct workshops on job search skills, interview techniques, and industry-specific trends to enhance candidate readiness. Placement Coordination: Process Management: Oversee the entire placement process, from initial application to successful placement, ensuring a smooth experience for both candidates and employers. Progress Tracking: Monitor the progress of placements and gather feedback from both candidates and employers to continually improve the process. Program Development: Upskilling Integration: Collaborate with the Uptor team to ensure alignment between upskilling courses and market demands. Program Improvement: Develop and implement strategies to enhance the effectiveness of placement services and improve candidate outcomes. Reporting and Documentation: Record Keeping: Maintain comprehensive records of placement activities, employer interactions, and candidate progress. Reporting: Generate regular reports on placement success rates, market trends, and feedback to support strategic planning. Collaboration: Internal Coordination: Work with Uptor’s academic and administrative teams to align placement activities with educational objectives and program offerings. Alumni Engagement: Utilize the alumni network to create additional placement opportunities and provide mentorship. Qualifications: Strong interpersonal and communication skills, with the ability to build and maintain professional relationships. Excellent organizational and project management skills. Proficiency in career management software and tools. Understanding of the upskilling and education landscape is advantageous. Knowledge of industry trends and employer expectations.

Role: Customer Support Executive (International Voice Process) Company: LMES (EdTech Company) Website: https://lmes.in/ LinkedIn: https://www.linkedin.com/company/lmes-academy/mycompany/ Experience: 0.6 to 4 Years Location: Urapakkam, Chennai, Tamil Nadu. Working Days: 6 Days in a Week (Working on Sundays is mandatory) Shift Timing: 9:00 PM – 6:00 AM (6 days a week) Week off: Rotational Off Role Overview: As a Customer Support Executive at LMES, you will be the primary point of contact for our international clientele, assisting them with inquiries related to our online courses. Your role is pivotal in ensuring a seamless learning experience for our users by providing timely and accurate information. Key Responsibilities: • Customer Interaction: Handle inbound and outbound calls to address customer queries, provide information about courses, and resolve issues promptly. • Issue Resolution: Troubleshoot and resolve customer concerns, escalating complex issues to the appropriate departments when necessary. • Documentation: Maintain accurate records of customer interactions, feedback, and resolutions in the CRM system. • Product Knowledge: Stay updated on course offerings and related materials to provide accurate information to customers. • Quality Assurance: Adhere to company policies and quality standards to ensure customer satisfaction. Qualifications: • Education: Bachelor's degree in any field or equivalent work experience. • Experience: Previous experience in customer support, preferably in an international voice process. • Skills: 1. Excellent verbal and written communication skills in English. 2. Strong problem-solving abilities. 3. Ability to handle stressful situations and provide efficient solutions. 4. Proficiency in using customer service software, databases, and tools. 5. Familiarity with CRM systems and practices.

Job Title : Customer Relationship Manager Overview: ● As a Customer Relationship Manager at Uptor (IT Course), you'll oversee the end-to-end student journey — from onboarding to course completion. ● Your role will be pivotal in developing strategies that ensure students are engaged, supported, and satisfied, while also minimizing drop-offs and improving learning outcomes. ● You'll work cross-functionally with the Product, Support, Sales, and Trainers to create meaningful learning experiences and scale student success operations. Key Responsibilities ● Student Lifecycle Ownership : Own and optimize the entire student journey — onboarding, live classes, recordings, assignments, and final project support. ● Ensure each phase delivers maximum value, support, and motivation ● Act as the primary relationship holder for assigned student cohorts Engagement, Retention & Satisfaction ● Develop proactive strategies to boost attendance, assignment submissions, and course completion ● Track and reduce student inactivity and drop-offs through personalized follow-ups ● Drive consistent student satisfaction and repeat enrollments through empathetic support Support & Query Resolution ● Manage and resolve learner queries with a strong SLA/TAT framework ● Coordinate with Support and Ops teams for escalated issues ● Ensure every student feels heard, valued, and guided Student Advocacy & Feedback ● Build strong relationships with learners and gather regular feedback across the course journey ● Share actionable insights with Product teams to improve class quality ● Nurture student success stories and potential brand advocates Data-Driven Improvements ● Leverage data from CRMs, attendance logs, and assignment dashboards to monitor student health ● Identify trends in drop-offs or low engagement and initiate timely interventions ● Track and report key metrics: Attendance %, CSAT, NPS, Completion Rate, Query TAT Process Optimization & Scalability ● Build repeatable processes and touchpoints for student check-ins, nudges, and post-class follow-ups Final Success Metrics ● Net Promoter Score (NPS) ● Attendance & Assignment Submission Rates ● Student Satisfaction (CSAT) ● Drop-off Recovery Rate ● Query Resolution Time ● Student’s Feedback Ideal Candidate Profile ● 2–3 years experience in Student Success, Tele-counseling, or Customer Support ● Excellent communication in English and Tamil ● Empathetic, detail-oriented, and proactive in solving problems ● Prior experience in EdTech or student engagement roles preferred