Operations Executive

A. Delivery Operations Management

• Plan, schedule, and execute daily last-mile delivery operations from hub/warehouse.
  
• Ensure all shipments are dispatched and delivered within SLA timelines.
  
• Monitor live delivery status and track vehicle movement via GPS.
  
• Manage load planning, routing, and vehicle allocation based on demand.
  
• Coordinate with warehouse teams for parcel readiness and manifesting.
  

B. Driver & Fleet Management

• Assign delivery trips to drivers based on availability and area clusters.
  
• Brief drivers on daily routes, delivery expectations, and customer requirements.
  
• Ensure timely attendance and deployment of drivers/riders.
  
• Maintain driver performance records, attendance, discipline, and productivity.
  
• Handle escalation related to driver behavior, delays, or route deviations.
  

C. Vehicle Coordination & Compliance

• Ensure vehicles are available, fuelled, and road-ready before dispatch.
  
• Coordinate with vendors/fleet owners for additional vehicles when required.
  
• Ensure vehicle documents, insurance, and compliance are up to date.
  
• Ensure 100% adherence to safety and company guidelines.
  

D. Customer & Client Coordination

• Coordinate with client representatives for delivery schedules and priority shipments.
  
• Provide timely updates and resolve delivery-related customer escalations.
  
• Share daily/weekly MIS reports with clients & internal stakeholders.
  

E. Issue Resolution

• Address delivery challenges including rider no-shows, vehicle breakdowns, route bottlenecks, failed deliveries, etc.
  
• Re-plan routes or assign backup vehicles/drivers in real time.
  
• Manage RTO (Return to Origin) and NDR (Non-Delivery Report) processes.
  

F. Documentation & Reporting

• Maintain accurate delivery logs, trip reports, POD records, and shipment status.
  
• Prepare daily MIS on deliveries, load factors, driver productivity, fuel usage, and exceptions.
  
• Track performance KPIs such as on-time delivery %, cost per shipment, and route efficiency.
  

3. Required Skills & Competencies

• Excellent understanding of last-mile delivery operations.
  
• Knowledge of routing, clustering, and fleet planning.
  
• Strong coordination and communication skills.
  
• Ability to manage teams of drivers/riders under pressure.
  
• Familiarity with GPS tracking, TMS/LMS systems, and delivery apps.
  
• Problem-solving mindset with quick decision-making ability.
  
• Experience handling client communication and escalations.

  Role & responsibilities

Preferred candidate profile