Operations Delivery Leader

Position Title: Operations Delivery Leader

Function: Billing

Location: NCR (Noida sec 135 & Gurugram Sec 48)

Shift Timings: 18:00 to 03:00 Hrs.

Responsibilities:

• Lead a team of operations (Span of ~300-500) for multiple LOBs (Billing, Follow-Up).
• Develop and implement strategies to improve billing and AR
• Analyze current billing and AR processes to identify areas for improvement, implementing best practices to enhance efficiency and accuracy
• Support the Automation initiatives from a co-ordination & post implementation standpoint
• Manage portfolio of improvement / reengineering projects for the backend services
• Driving employee engagement and associated scores.
• Work closely with Quality, training, Onshore counter parts in driving results
• Mentor and lead improvement projects.
• Generate business impact through Improvement initiatives.
• Establish and monitor key performance indicators (KPIs) to measure success and ensure efficiency.
• Collaborate with department heads to drive performance improvements and achieve targets.
• Streamline operations to reduce costs, improve productivity, and enhance customer satisfaction.
• Identify cost-saving opportunities without compromising quality or service delivery.
• Address and resolve challenges efficiently while minimizing disruptions.

Pre- Requisite:

• 10-15 years of experience in end-to-end RCM including AR follow up, billing, cash posting, credit in Acute / Hospital Billing.
• 10 years of people management experience is preferred.
• Should have excellent RCM domain knowledge.

Skills Required:

• Strategic thinking and problem-solving skills.
• High attention to detail and organizational abilities.
• Ability to thrive in a fast-paced, dynamic environment.