Operations Associate

Position:

proactive and enthusiastic Operations Associate

Key Responsibilities:

• Act as the primary point of contact for partners (users/sellers/buyers), managing onboarding, product listing, order fulfilment, and payment coordination.
• Provide timely support via phone, email, and chat, resolving inquiries, technical issues, and operational concerns efficiently.
• Conduct in-person and virtual training sessions to educate partners on app installation, registration, and key functionalities, driving adoption and usage.
• Monitor partners performance for compliance with platform policies, offering feedback to enhance efficiency and satisfaction.
• Collaborate with operations, technical, and support teams to streamline workflows, address escalations, and improve partners’ experience.
• Maintain records and gather feedback on partners engagement and training to support continuous process improvement and partners retention.

Requirements:

• Bachelor’s degree in business, Communication, or a related field with 1–3 years of experience in Operations, Training, Customer Support, or Partners Management.
• Strong verbal and written communication skills in English, Hindi, and Telugu; Kannada or Marathi is a plus.
• Basic understanding of mobile apps, digital platforms, e-commerce tools, and CRM or partners support & fulfilment systems.
• Ability to explain technical concepts clearly to users or customers.
• Customer-focused, with strong interpersonal, problem-solving, and multitasking skills.
• Self-motivated, adaptable, proactive, and willing to travel for partner training, onboarding, or field support.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for growth and professional development.
• Dynamic and innovative startup culture.

exceptional partnerships in the e-commerce space!