Operations Associate

Job Title: Operations Associate – EduTech (One-on-One Classes)

Location: Begumpet, Hyderabad (Onsite)

Work Hours: 11:30 AM – 9:00 PM

Employment Type: Full-time | Permanent

Compensation: ₹15,000 – ₹25,000 per month (₹2.0 – ₹3.0 LPA) + Performance Incentives

About the Company

NNIIT is a fast-growing EdTech startup focused on empowering students through personalized one-on-one learning solutions in the K–12 segment. We are building a strong operations team to ensure seamless academic delivery, superior student experience, and operational excellence.

Role Overview

As an Operations Associate – One-on-One Classes, you will play a critical role in managing day-to-day academic operations. You will ensure smooth scheduling, high-quality session delivery, educator coordination, and excellent student/parent experience. This role requires strong coordination, analytical skills, and proactive problem-solving.

Key Responsibilities

Scheduling & Resource Management

• Coordinate and manage one-on-one class schedules for students and educators
• Allocate educators based on subject expertise, availability, and student needs
• Handle rescheduling, cancellations, and special requests efficiently

Quality Assurance & Monitoring

• Ensure consistent quality standards across all one-on-one sessions
• Track educator performance and student engagement metrics
• Assist in feedback collection, evaluations, and quality improvement initiatives

Student & Parent Relationship Management

• Act as the primary point of contact for students and parents
• Address queries, concerns, and escalations professionally and promptly
• Build long-term trust and ensure a positive learning experience

Operational Efficiency & Reporting

• Track and monitor operational KPIs using Excel and dashboards
• Identify process gaps and recommend efficiency improvements
• Maintain accurate operational data and reports

Cross-Functional Collaboration

• Work closely with recruitment and training teams for educator onboarding
• Coordinate with sales, tech, and finance teams for smooth operations
• Support business growth through operational insights and execution

Eligibility & Requirements

• Experience: 6 months – 1 year in EdTech / K–12 operations (mandatory)
• Languages: Telugu (mandatory), English (fluent)
• Education: Graduate preferred
• Laptop: Mandatory (personal laptop required)

Skills Required

• Advanced Excel & dashboard handling
• Strong communication and escalation management skills
• Excellent organizational and time-management abilities
• High interpersonal and coordination skills
• Ability to work in a fast-paced, student-centric environment

What We Offer

• Competitive salary with performance-based incentives
• Provident Fund (PF) benefits
• Strong learning exposure in a growing EdTech environment
• Clear growth path with conversion to higher roles based on performance
• Opportunity to take leadership responsibilities over time

Job Type: Full-time

Pay: ₹200,000.00 - ₹300,000.00 per year

Work Location: In person