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Fix Health
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Operations Associate

Operations Associate

Fix Health

0 - 1 years

2 - 3 Lacs

nagpur

Posted:1 day ago| Platform:

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Skills Required

operations management chat support process management ticket management operations customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Operations & Coordination

Manage supply-demand alignment to ensure seamless service delivery
Coordinate within the Operations team to maintain smooth workflows
Track operational changes and communicate updates clearly to relevant teams
Support internal teams during high-volume or peak operational hours

Customer Handling

Act as the first point of contact for customer issues and escalations
Provide prompt, clear, and empathetic responses to the internal team.
Coordinate with clinical, operations, and support teams for quick resolution
Ensure a high-quality customer experience at all touchpoints.

Process & Ticket Management

Handle and resolve operations tickets within defined timelines
Maintain accurate tracking and documentation of issues and resolutions
Identify recurring issues and proactively suggest process improvements

Cross-functional Collaboration

Work closely with Clinical and Operations teams to align on priorities
Assist in implementing operational improvements and new processes
Support the team during launches, pilots, and process transitions

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Operations Associate