Operations and Service Manager-Shimla

About the Company: Excel Marketing Corporation is a leading systems integrator in North India, with an annual turnover of 51 crores in the FY 2024-25. We pride ourselves on having a highly skilled team of over 35 professionals and strategic partnerships with globally recognized brands such as Samsung, Dell, HP, Epson, LG, Acer, Matrix, Canon, Logitech, D-Link, Bosch, Honeywell, JBL, Harman, Avaya, Cease Fire, etc. Profile: We are seeking a dynamic and results-driven Operations Cum Service Manager to lead service operations and enhance overall business efficiency at the Shimla head office. This role requires overseeing service after sales, service delivery, installation, optimizing operational workflows, and ensuring client satisfaction. Interested candidates are encouraged to visit our website to familiarize themselves with our products before the interview. www.excelmarketingcorp.com Key Responsibilities: Oversee project execution, installation, and delivery of IT services, ensuring compliance with Service Level Agreements (SLAs) and service protocols. Act as the primary point of contact for all service-related matters, building and maintaining strong client relationships. Lead the service engineering team, including service desk and technical support staff. Provide training, guidance, and performance support. Travel to client locations across India for project execution and coordinate with third-party vendors and service providers for smooth operations. Lead incident/problem resolution efforts and identify business opportunities to drive service revenue from end customers. Desired Candidate Profile: The job is travel-based and requires visiting customer locations. Own conveyance and a laptop are desirable (a valid license is required). Candidates with 5-8 years of experience in a similar service industry are desirable. Salary: Salary is negotiable based on experience and skills. TA/DA as per company policy. Contact : For inquiries, please call: 9736188800 Send your resume to: hr@excelmarketingcorp.com